Timely + NextPhone
NextPhone answers your salon calls 24/7, handles service and availability questions, then texts callers your Timely booking link.
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NextPhone integration with Timely
Overview
Timely is where your salon clients book appointments, with smart scheduling that minimizes gaps between bookings. NextPhone is the AI that answers your phone 24/7. When someone calls, the AI handles service questions and pricing, asks what they're looking for, and texts them your Timely booking link. The caller books from your Timely schedule.
How it works
Someone calls your salon. NextPhone answers instantly. They ask about your balayage pricing, whether you take new clients for color, or what time slots you have open next week, the AI answers from your Timely service list. It asks about their preferences and captures their details. Then it texts them a link to your Timely booking page. They pick their service, stylist, and time.
Capabilities
- Answer service questions - callers ask about treatments, timing, aftercare, the AI answers from your Timely service list
- Share pricing - gives accurate pricing for each service and any current packages
- Qualify new clients - asks what they need, preferred stylist, and captures contact info
- Text Timely booking link - sends your Timely online booking link so the caller self-schedules
Rosters are complicated; the phone call should not be
Timely salons usually run several staff across different services and shifts. Working out who can actually do a half-head of foils on Thursday is not something you want to improvise while a client waits on hold.
NextPhone does not try to. It answers the question it can answer (what the service is, roughly what it costs, how long to allow) then hands the caller into your Timely booking page where the roster is already right.
The caller gets a real answer immediately and a real slot a minute later, without anyone at the desk working it out by hand.
Frequently asked questions
Does it know who is rostered on?
It does not read your roster. It sends the caller to your Timely booking page, which shows genuine availability for the staff who can do that service.
Can it handle multi-service bookings?
It captures what the client wants and passes it through; the combination gets picked in Timely, where the timing rules live.
What about calls outside opening hours?
It answers those too, which is when a lot of clients get round to sorting their appointment.
Can we see what was said?
Yes. Every call has a transcript and a recording, so you can see exactly what a caller asked for.
