Boulevard + NextPhone
NextPhone answers your salon calls 24/7, handles service and pricing questions for premium clientele, then texts callers your Boulevard booking link.
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NextPhone integration with Boulevard
Overview
Boulevard is the client experience platform built for premium salons, med spas, and multi-location businesses, Precision Scheduling, before/after photo tracking, and self-booking that matches your brand. NextPhone is the AI that answers your phone 24/7. When someone calls asking about treatments, consultations, or pricing, the AI handles the conversation. It qualifies new clients, then texts your Boulevard booking link. The caller books through your branded Boulevard experience.
How it works
A potential client calls your medspa. NextPhone answers instantly. They ask about Botox pricing, whether you require a consultation first, or if Dr. Kim is taking new patients, the AI answers from your Boulevard service catalog. It asks about their treatment goals, confirms they're a new client, and captures their details. Then it texts them a link to your Boulevard booking page. They pick their provider, service, and time.
Capabilities
- Answer service questions - callers ask about treatments, consultation requirements, prep instructions, the AI answers from your Boulevard service catalog
- Share pricing tiers - explains pricing for different service levels, providers, and add-ons
- Qualify new clients - asks about treatment goals, whether they're a new or returning client, and any special considerations
- Text Boulevard booking link - sends your Boulevard self-booking link so the caller picks their provider and service from your branded experience
A phone experience that matches the rest of it
Salons on Boulevard have usually made a deliberate decision about how the client experience should feel. The booking flow is considered, the check-in is considered, the follow-up is considered.
Then the phone rings during a busy Saturday and the caller gets voicemail, which is the one part of the experience nobody designed.
NextPhone answers in the tone you set, knows your service menu, and does not put anyone on hold. If it cannot resolve something it takes the details properly and passes them to the front desk rather than dead-ending the caller.
Frequently asked questions
Can we control how it speaks?
Yes. You set the greeting, the tone and what it should say about your services, so it sounds like your front desk rather than a call center.
Does it book directly into Boulevard?
No. It texts your Boulevard booking link and the client books there, so your providers, timing rules and service mapping all still apply.
What about existing clients calling to reschedule?
It sends them the link to manage their own booking, and if they would rather not, it takes the details and passes them to you.
Can it screen out spam calls?
Yes, and those never reach your team.
