AI Call Routing
Callers say what they need. AI connects them to the right person. No phone trees, no hold music.
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AI handles what it can. Forwards what it can’t.
Most calls get answered on the spot. Only the ones that need your team actually reach your team.
Calls reaching the right person, every time
Don't just take our word for it.
People calling me are scared. They get a calm voice instead of voicemail. By the time I call back, they're ready to retain.
When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.
Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.
Frequently Asked Questions
You define routing rules based on caller intent, keywords, time of day, or any criteria. NextPhone listens to the caller's request and matches it to the right destination. No IVR menus needed.
NextPhone follows your fallback rules: try another team member, take a detailed message, schedule a callback, or handle the request itself if it can (like booking an appointment).
Yes. Route to any phone number: office, cell, home, or VoIP. Different numbers for different times of day if needed.
Yes. NextPhone routes the call to the right person based on what the caller said, so your team knows who is calling and why before they pick up.
Unlimited. Route by department, service type, urgency, time of day, caller location, VIP status, or any combination.
Yes. You set separate routing rules for business hours, after hours, weekends, and holidays. For example: during the day, route to your office line. After 6pm, route to your on-call cell.
Still have questions? Contact our support team
Stop losing callers to
bad transfers.
See a live demo and have NextPhone routing calls in under a week.