Privacy Policy

Effective Date: December 11, 2024

At Pure Labs Inc. ("we," "us," "our"), we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect information when you use our NextPhone AI Receptionist service ("NextPhone" or "the Service"). By using NextPhone, you agree to the terms outlined in this policy.

1. Data Controller

Pure Labs Inc.
Contact: support@getnextphone.com

2. Data Linked to You

The following data types are collected and linked to your identity, used exclusively for providing the NextPhone service functionality:

  • Contact Information
    • Name: Used to personalize your experience and identify your account
    • Phone Number: Required for call routing and service functionality
  • Contacts
    • Access to your contacts is used solely to enable efficient call handling and routing
    • Contact information remains private and accessible only to you
  • User Content
    • Call Recordings: Stored temporarily for service functionality
    • Call Transcripts: Generated from your calls
    • All user content is deleted immediately upon your request
  • Identifiers
    • User ID: Used for account authentication and security
    • Device ID: Used for secure app access and functionality

All data linked to your identity is:

  • Securely stored and encrypted
  • Accessible only by you
  • Used exclusively for app functionality
  • Never shared with third parties for marketing or advertising
  • Deletable upon request

NextPhone requires your explicit consent to access and upload your contacts. You will be prompted with a clear message explaining the purpose before proceeding.

3. How We Use Your Data

Your data is used exclusively to:

  • Provide the AI receptionist service
  • Process and route calls
  • Generate call transcripts
  • Maintain records of interactions for your reference
  • Ensure secure authentication and access

We do not use your data for marketing, advertising, or AI model training purposes.

4. Data Storage and Security

All data is stored on secure, US-based servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We utilize AI services from OpenAI and Anthropic to power our AI receptionist functionality. While these services process call data in real-time, they do not retain or store any of your information.

We do not and will not sell your personal data to third parties. This includes marketing, advertising, or any other commercial purposes outside of the NextPhone service.

No personal data is shared with third parties for advertising or promotional purposes.

6. User Rights

You have the right to:

  • Access your personal data
  • Request deletion of your data
  • Request a copy of your data
  • Correct any inaccurate information

To delete your account:

You can delete your NextPhone account at any time by following these steps:

  1. Open the NextPhone app and go to Settings.
  2. Select Delete Account and confirm your choice.

Once confirmed, all associated data will be permanently removed from our systems and cannot be recovered. If you have any issues or questions about account deletion, please contact us at support@getnextphone.com.

7. Geographic Restrictions

NextPhone is currently available only to users in the United States and Canada.

8. Children's Privacy

We do not knowingly collect data from children under the age of 13 (in compliance with COPPA). If you believe that we have inadvertently collected information about a child under 13, please contact us immediately.

9. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be notified directly within the NextPhone app, and you will be prompted to review and accept any updates before continuing to use the app.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:
Email: support@getnextphone.com