Zapier + NextPhone
Connect NextPhone to Zapier and send call data to 8,000+ apps, CRMs, spreadsheets, Slack, email, and more.
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NextPhone integration with Zapier
Overview
Zapier connects your tools and automates workflows. NextPhone is the AI that answers your phone 24/7. When you connect them, every call triggers a webhook with structured data: caller name, phone number, AI-generated summary, full transcript, recording link, call time, duration, and outcome. Map these fields to any of Zapier's 8,000+ apps, log calls to your CRM, alert your team on Slack, add rows to Google Sheets, send follow-up emails. No code required.
How it works
A customer calls your business line. NextPhone answers, has a conversation, and captures their info. When the call ends, NextPhone sends a POST request to your Zapier Catch Hook URL with 10 structured fields: caller name, caller number, summary, transcript, recording URL, start time, end time, call duration, outcome, and receiving number. Zapier receives the data and runs your workflow, create a CRM contact, send a Slack message, add a spreadsheet row, whatever you need. You map the fields once, and it runs automatically for every call.
Capabilities
- Post-call webhook - after every call, NextPhone sends structured data to your Zapier webhook URL automatically
- 10 data fields per call - caller name, phone number, summary, transcript, recording URL, start time, end time, duration, outcome, and receiving number
- Outcome filtering - trigger different Zaps based on call outcome, booked, message captured, transferred, or all calls
- Works with any Zapier action - CRMs (HubSpot, Salesforce, MyCase, Clio), Google Sheets, Slack, email, SMS, anything Zapier supports
When there is no direct integration, this is the answer
No vendor integrates with everything, and the tool your business depends on is often the one nobody built for. Zapier is how that gets solved without waiting for a roadmap.
Because the call arrives as structured fields rather than a blob of text, the Zap on the other end can do real work — create the record, set the right fields, route to the right person — instead of dumping a summary somewhere.
Frequently asked questions
What can we do with call data in Zapier?
Anything Zapier can do — create records, update spreadsheets, send email or SMS, post to chat, trigger a sequence, or chain several of those together.
Do we get structured fields or just a summary?
Structured fields, which is what makes the Zap useful. Mapping to specific fields on the destination is possible rather than pasting a paragraph.
Can we filter which calls trigger a Zap?
Yes — choose which call outcomes fire, so spam and wrong numbers do not run your automations.
Do we need a developer?
No. Zaps are built in Zapier's own interface.
