NextPhone reviews: Trusted by 7,000+ businesses in 45+ states
NextPhone is an AI receptionist that answers your business calls 24/7 for $199 a month, with unlimited calls. Here is what business owners say about it.
4.9average rating
5.0 on G2The straightforward design makes it accessible, and the AI responses sound more natural compared to other systems we tested.
I can focus on my work without constantly checking my phone, knowing my calls are being handled professionally.
It saves time by taking care of calls when the team is busy or unavailable.
The flat monthly pricing with unlimited calls was a standout feature, as most traditional answering machines charge per minute, which can get expensive fast.
It’s been especially useful for making sure leads don’t get missed just because nobody was available to answer the phone.
The AI sounds clear and professional, and it does a good job collecting the right information from customers.
The 24/7 availability and ability to transfer complex calls to a human also make it feel like a practical replacement for voicemail and missed calls.
It answers calls when our team is already busy, records the caller's details and the reason for contacting us, and allows us to quickly see which calls need urgent attention.
I also like the flat monthly pricing with unlimited calls, so there are no unexpected per-minute or per-call charges.
I can quickly see what was discussed without having to listen to an entire call, and returning callers don’t have to repeat the same information.
It has been especially useful for making sure customers receive a response even when our team is busy or unavailable.
It works well as an extension of our staff, handling repetitive inquiries, capturing caller details accurately, and ensuring important information is available when we need it.
I especially like that it can handle routine calls automatically while still allowing important calls to be transferred when needed.
It’s great that someone always gets a response, even when we’re busy, and the AI sounds natural while gathering the information we need.
It has taken some pressure off the team and makes it easier to stay responsive when we’re busy.
It improves consistency across customer interactions, ensuring timely and professional responses, even during busy periods or outside normal working hours.
The automated call summaries and the accurate capture of caller details are particularly useful for follow-ups.
I also like the call summaries and the ability to transfer important calls to a team member.
It was easy to set up, and it answers calls 24/7, books appointments, qualifies leads, and provides detailed call summaries.
It scaled well with our team's needs, helping us manage a higher volume of customer calls efficiently without requiring additional manual effort.
The service performs well, particularly when it comes to qualifying leads and making bookings.
I’m impressed with how convenient and efficient NextPhone is, especially in helping manage calls and ensuring customers are assisted promptly.
Overall, NextPhone has made our phone management process smoother, improved customer responsiveness, and allowed our team to focus on higher-value tasks.
It also helps in gathering the right information from potential customers as soon as they call, even when no one from my team is available.
It's definitely worth considering for any business, and that's why I would rate it a 10 on recommending it to a friend or colleague.
Customer stories
84after-hours intakes captured this year
When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.
47tax-season client intakes
Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.
Common questions
- Who makes NextPhone?
- NextPhone is made by Pure Labs Inc., 2261 Market Street #16438, San Francisco, CA 94114. It has answered 2M+ calls for 7,000+ businesses in 45+ states, and is rated 5.0 on G2 and 4.8 on Capterra.
- How much does NextPhone cost?
- $199 a month for unlimited calls, with no per-minute charges. Start with a 7-day free trial: cancel before it ends and you pay nothing.
- Can my callers still reach a person?
- Yes. Want a person? Callers can ask anytime and get transferred straight to your team. If nobody picks up, you get the message and their number in seconds.
- Is NextPhone part of Nextiva?
- No. NextPhone at getnextphone.com is an AI receptionist that answers your business calls. It isn't Nextiva, and it doesn't make or sell phones.
G2 rating source: G2.com, Inc. Capterra reviews are quoted word for word with attribution to Capterra.