Answer every caller in their language

A bilingual answering service answers your business calls in more than one language, usually English and Spanish. Staffed services do this by scheduling bilingual operators. NextPhone does it with AI: the receptionist detects the language the caller speaks and holds the whole conversation in it, including intake questions, appointment booking, and message taking, 24/7.

NextPhone speaks 14 languages including Spanish, French, and Mandarin, and you pick which ones are active on your line (up to 3). English and Spanish get the deepest treatment, with bilingual voices that move between both in a single conversation. Every language is included in every plan.

By listening. The greeting starts in English, and the moment the caller responds in another language, the AI switches and continues there. There is no menu and no keypad prompt. Callers never have to ask for Spanish, they just speak it.

No. NextPhone does not use phone menus at all. The AI signals capability in conversation and follows the caller's lead. A caller who opens with "¿Hablan español?" gets "Claro que sí" and the conversation continues in Spanish.

Yes, identical. The AI asks your screening questions, books into your real calendar, and applies your transfer rules regardless of language. The point of bilingual answering is that a Spanish-speaking lead is worth exactly as much as an English-speaking one, and gets captured as completely.

Yes. Callers often start in English and shift to Spanish when the details get specific, or bring a family member onto the line. The AI follows the conversation wherever it goes and switches back just as easily.

No. Every language is included in the flat monthly plan, from $199 with unlimited inbound calls. Staffed bilingual services treat bilingual coverage as a scarce resource because bilingual operators are. For AI, another language is not a staffing problem.

Yes. Tap any language on this page and you will hear the receptionist answer the phone in it, in the same voice that answers your English calls. Spanish, French, Mandarin, and every other language we support are all there.

The same thing they see after every call: a summary, the full transcript, and the recording, delivered seconds after hangup by email or SMS and synced to your CRM. The record reflects the conversation as it happened.

Because callers who hit a language wall hang up and dial the next listing, the same way 67% of callers refuse to leave a voicemail. If part of your market is more comfortable in Spanish, an English-only line is quietly filtering out those customers before you ever hear from them.