3x
more consultations booked
“People calling me are scared. They get a calm voice instead of voicemail. By the time I call back, they're ready to retain.”
David Wiederman
Bankruptcy Attorney (New York)
Answering Service for Immigration Law Firms
NextPhone answers in Spanish, Mandarin, Vietnamese, Portuguese, Arabic and 9 more languages. Captures status, country of origin, and deadlines. Transfers ICE and NTA emergencies on the spot.
7-day free trialCancel anytime
14
Languages
Spanish, Mandarin, Vietnamese, Arabic +10
<2 sec
Pickup
On detention and NTA calls
$3,500–$10,000
Matter value range
Family petition to asylum case
Why Immigration Firms Switch
Why immigration attorneys are switching to AI answering
Hear it: a sample immigration intake (English)
0:00
0:00A marriage-based green-card intake. The AI captures the country, the visa expiry (about five weeks out) and whether anything has been filed, then schedules a 30-minute consult this week, sends the link to the caller's phone, and says what documents to bring.
Hear the same intake in Spanish (Spanish)
0:00
0:00The same scenario, in Spanish. With Spanish turned on for your line, the AI runs the intake in the caller's language.
Immigration practice is the rare area of law where callers are often in active crisis and rarely speak English as a first language. A spouse calls because ICE just took her husband out of a body shop. A daughter calls because her mother got an NTA in Mandarin and does not understand it. A DACA recipient calls because his renewal window closes in 19 days. None of these callers are going to leave a voicemail and wait three hours for a return call. They are going to call the next firm.
Hiring bilingual front-desk staff is the standard fix, and it does not scale. A Spanish-Mandarin-Vietnamese receptionist does not exist. Splitting coverage across three hires runs well into six figures annually before benefits, and they still go home at 6 PM. ICE check-ins happen at 7 AM. Detentions happen at workplaces at 10 AM. NTAs get opened at the kitchen table at 9 PM. The call volume does not respect business hours.
AI answering changes the structure of the practice. Every call gets answered on the first ring in the caller's first language. The AI captures status, country of origin, family members affected, deadlines, and prior representation, then either books a consultation or transfers a true emergency to your on-call attorney. Your paralegals stop spending mornings returning voicemails and start opening cases that already have a clean intake attached.
For the caller, the experience is dignified instead of frightening. Instead of pressing 2 for Spanish and waiting on hold, they have a real conversation in their own language about what happened. By the time they hang up they have a consultation time, a confirmation text, and a sense that someone is actually going to help. That experience is the difference between a signed retainer and a lost case.
The economics line up cleanly. A family-petition flat fee runs $3,500-$7,500. An asylum or removal case runs $5,000-$10,000 plus government filing fees. NextPhone starts at $199 a month, flat. One captured matter that would have gone to voicemail covers more than two years of service. Most firms recover the monthly cost from the first captured matter.
This is not a replacement for the attorney's judgment. The AI does not give legal advice, will not tell a caller whether they qualify for cancellation of removal, and will never speculate on chances. It captures facts, books appointments, and escalates emergencies. You and your attorneys decide what happens next.
9 langs native intake
Spanish, Mandarin, Vietnamese, Arabic and 10 more. No phone-tree language menu.
After-hours volume is heavy
A large share of ICE pickups, NTA openings, and detention calls happen outside business hours.
14 days hearing trigger
Master calendar within 14 days escalates immediately to the on-call attorney.
Calls We Handle
The calls we handle for immigration attorneys
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
ICE detention / Family member taken | Mornings, anytime | Detainee name, A-number, facility, NTA status, family relationship | Urgent transfer |
NTA received / Removal proceedings | Evenings after mail check | NTA date, charges listed, hearing date if scheduled, prior counsel | Urgent transfer |
Family petition / I-130 inquiry | Evenings, weekends | Petitioner status, beneficiary country, relationship, prior filings | Consultation booked |
Asylum filing / Credible fear | Weekdays | Country of origin, entry date, basis for claim, one-year deadline status | Consultation booked |
DACA renewal / Initial DACA | Anytime, deadline-driven | Current DACA expiration, prior renewals, any new arrests or absences | Consultation booked |
Green card / Citizenship interview prep | Business hours | Status, interview date, prior denials, family circumstances | Consultation booked |
Work visa / H-1B / employer sponsorship | Business hours | Visa type, employer, current status, timeline | Callback scheduled |
Multilingual intake for immigration law firms
Many immigration callers are more comfortable in a language other than English, and a caller in crisis tends to go back to their first language. NextPhone runs intake in 14 languages: English, Spanish, Mandarin, Vietnamese, Korean, Hindi, Arabic, Portuguese, French, Russian, Japanese, German, Italian and Dutch. Each line runs up to 3 of them, so pick the ones your community speaks. Tagalog is not supported today.
Multilingual intake is more than translation. It has to handle immigration vocabulary (adjustment of status, notice to appear, the asylum clock), spell names and addresses correctly, and stay patient with a caller who is wary of sharing details on a first call. You write the questions once; the AI asks them in the caller's language.
Integrations
Integrates with the tools immigration attorneys run on
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Clio
Manage: contact created, consult booked on your Clio calendar. Grow: a lead with the summary and every intake answer
D
Docketwise
Via Zapier: new callers created as Docketwise contacts
M
MyCase
A new lead in your Leads pipeline with the summary, intake answers and recording link
Google Calendar
Book consultations into available slots
Zapier
Connect to 6,000+ other apps
84
after-hours intakes captured this year
“When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.”
Sarah Mitchell
Family Law Attorney (Seattle)
47
tax-season client intakes
“Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.”
Jasmine Carter
Founder, Carter & Co. CPAs (Atlanta)
Pricing
AI Answering vs Hiring for Your Immigration Practice
One signed family petition covers 2+ years of NextPhone.
| NextPhone | Bilingual Answering Service | Bilingual Receptionist | |
|---|---|---|---|
| Monthly cost | From $199, flat monthly | $400–$2,400 | $4,000–$5,200 |
| Annual cost | $2,388 | $4,800–$28,800 | $48,000–$62,400 |
| Languages supported | 14 (up to 3 per line) | English + Spanish | 1–2 per hire |
| After-hours coverage | 24/7/365 | Yes (higher rates) | Not included |
| ICE / NTA emergency transfer | Tiered, instant | Messages only | If on shift |
| Status & country intake | Yes - custom fields | Not included | If trained |
| Clio / Docketwise sync | Automatic | Not included | Manual entry |
| Concurrent calls | Unlimited | Plan-dependent | 1 at a time |
Monthly cost
NextPhoneFrom $199, flat monthly
Bilingual Answering Service$400–$2,400
Bilingual Receptionist$4,000–$5,200
Annual cost
NextPhone$2,388
Bilingual Answering Service$4,800–$28,800
Bilingual Receptionist$48,000–$62,400
Languages supported
NextPhone14 (up to 3 per line)
Bilingual Answering ServiceEnglish + Spanish
Bilingual Receptionist1–2 per hire
After-hours coverage
NextPhone24/7/365
Bilingual Answering ServiceYes (higher rates)
Bilingual ReceptionistNot included
ICE / NTA emergency transfer
NextPhoneTiered, instant
Bilingual Answering ServiceMessages only
Bilingual ReceptionistIf on shift
Status & country intake
NextPhoneYes - custom fields
Bilingual Answering ServiceNot included
Bilingual ReceptionistIf trained
Clio / Docketwise sync
NextPhoneAutomatic
Bilingual Answering ServiceNot included
Bilingual ReceptionistManual entry
Concurrent calls
NextPhoneUnlimited
Bilingual Answering ServicePlan-dependent
Bilingual Receptionist1 at a time
AI Receptionist FAQ
Before you forward
your line.
The practical details before putting NextPhone on your business line.
Still have questions? Contact our support team
NextPhone supports 14 languages out of the box: English, Spanish, Mandarin, Vietnamese, Portuguese, French, Arabic, Hindi, Korean, Russian, Japanese, German, Italian, and Dutch. Each line runs up to 3 of them. The AI detects the caller's language within the first sentence and continues the intake in that language without asking the caller to repeat themselves or switch. Intake notes are written to your CRM in English so your team can review without translation. This matters because most callers in crisis revert to their first language, and a "press 2 for Spanish" tree loses them.
Detention calls are tagged as Tier 1 emergencies. The AI confirms the caller's name, the detainee's full name, A-number if known, the facility or last-known location, and whether an NTA has been issued. Then it transfers live to your on-call attorney within seconds and texts a summary. If no attorney is available, the AI books a callback for the next available slot and sends an SMS confirmation in the caller's language so they know help is coming.
The AI is trained to ask about hearing dates, NTA service dates, and any government correspondence the caller has received. If a hearing is within 14 days, the call escalates immediately to your team. If the deadline is further out, the AI books a consultation prioritized by urgency and flags the deadline in the intake notes so your paralegal can pull the case to the top of the queue.
Yes. You define the practice areas your firm takes and the ones you do not. Common splits: family-based only, asylum and removal only, business immigration only, no aggravated-felony removal cases, no nationals from specific countries due to expertise constraints. The AI politely explains your firm focuses elsewhere and offers a referral message you define. You stop paying consultation time on cases you would never sign.
Current status (US citizen, LPR, visa holder, undocumented, refugee, parolee), country of origin, A-number if known, family members affected and their statuses, language preference, any pending deadlines or hearings, prior representation, and how the caller heard about the firm. The intake form mirrors what a trained paralegal would ask, so your attorney walks into the consultation with everything needed to give a real assessment.
The AI is scripted to reassure callers that the conversation is confidential and that the firm does not share information with ICE or DHS. It captures only the details necessary to assess the case and never asks for a Social Security number or specific address unless your intake form requires it. You can review and edit the exact script for sensitive questions. Callers can also request a human at any point and the AI transfers with full context.
Clio, MyCase and Lawmatics are native integrations on the $299 Growth plan, and our team connects them for you. With Clio Manage, the caller becomes a contact and the consultation is booked on your Clio calendar. With Clio Grow, a lead lands in your Lead Inbox with the call summary and every intake answer. MyCase gets a new lead in your Leads pipeline with the summary, intake answers and recording link; Lawmatics gets a new prospect from your own intake form. Status, country of origin and matter type travel with the lead as intake answers. NextPhone does not create matters. Docketwise connects via Zapier, which adds the caller as a Docketwise contact. NextPhone has no INSZoom integration and INSZoom has no Zapier app, so INSZoom firms enter the intake from the call summary email, which carries every intake answer. Calendar bookings go to Google Calendar or Calendly.
Most immigration firms are live the same day. Enter your website URL and the AI learns your practice areas, attorneys, and languages served. Connect Clio natively; reach Docketwise or other case-management tools that have a Zapier app through Zapier. Customize your intake questions, escalation tiers for detention and NTA emergencies, and the referral message for cases you do not take. Make a test call in Spanish or Mandarin before going live. No setup fee, no long-term contract.
No. When someone who has called before rings again, NextPhone already knows their case type, the filing stage, and what the last call covered, so your regulars are not run through the same questions every time. You can see and change everything it has learned on the contact record.
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.
About NextPhone for immigration attorneys
Immigration callers reach attorneys in crisis: a family member detained by ICE, an NTA arriving in the mail, a master calendar hearing in 11 days. Many of those calls come in Spanish, Mandarin or Vietnamese. Bilingual receptionists are scarce and expensive, voicemail loses the case to the next firm on Google, and most calls hit after hours when ICE pickups happen. NextPhone answers on the first ring in 14 languages, captures status, country of origin, family members affected, deadline, and prior representation, and transfers detention or NTA emergencies to your on-call attorney within seconds.