New client playbook: full intake
Consultation booked
Tomorrow 2:00 PM · Synced to your CRM
Syncs to your CRM
A 24/7 answering service that picks up on the first ring
A back-up for your front desk at every hour: when the line is busy, at lunch, after close and all weekend. Urgent calls go to whoever is on call.
24 hour answering, or only the hours you pick
You choose when NextPhone picks up, and you can change it anytime.
- 1
Every call, around the clock
NextPhone answers every call on the first ring, day and night. Your team takes the transfers and sees everything else in the inbox.
- 2
When your line is busy
Your phone rings as usual. When you are on another call or nobody picks up, NextPhone answers instead of voicemail.
- 3
Nights and weekends
Your team answers during the day. After close, on weekends and on holidays, NextPhone takes every call.
You set this with your phone carrier in a minute: call forwarding codes for every carrier.
24-Hour Call Coverage
Active
How it works
See how it handles your calls.
Trained on your website. It figures out who is calling, follows your playbook for that caller, and gets it done.
Incoming callUnknown number
Your website
NextPhone
Understands who's calling
Caller memory
Shown: a law firm's playbook. Consultants, contractors, and service teams route their callers the same way.
NextPhone
vs your answering service.
An answering service is a call center reading your script and passing on messages. NextPhone is trained on your business and gets the work done while the caller is still on the line.
Have a receptionist? Keep them. NextPhone takes the overflow and the after-hours calls.
| Feature | NextPhone | Answering service |
|---|---|---|
| Answers every call, 24/7 | ||
| Pricing | Flat monthly fee | |
| Knows your business | ||
| Books appointments into your calendar | ||
| Spam and wrong numbers never billed | ||
| Transcript, recording and summary of every call |
AI Receptionist Reviews
When they couldn't pick up, it did.
4.9 average rating2M+ calls answered7,000+ businesses
5.0
4.8
84
after-hours intakes captured this year
“When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.”
Sarah Mitchell
Family Law Attorney (Seattle)
47
tax-season client intakes
“Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.”
Jasmine Carter
Founder, Carter & Co. CPAs (Atlanta)
Flat monthly plans.
Never per call.
You set it up yourself
Pro
$199 / month
Live in 5 minutes. Unlimited calls, no overages.
- Answers every call, 24/7
- Trained on your business and website
- Asks your intake questions
- Books into Google Calendar or Outlook
- Transfers calls to your team
Cancel anytime
We set it up for you
Growth
$299 / month
We build it, test it and tune it. Live in days.
- Everything in Pro
- We build your agent for you
- You test it, we tune it
- Updates your CRM, including HubSpot and Clio
- Priority support
We set it up for you · Live in days
For complex call flows
Scale
$599 / month
Everything in Growth, set up for your team.
- Everything in Growth
- Custom call flows and routing
- Rings your team in order until someone picks up
- Large directory: up to 500 contacts
- 2-way texting from your number
- Custom integrations for your stack
For multiple offices, lines and routing rules
Need a custom setup?
Multiple locations, custom integrations or an annual agreement. We'll build a plan around your team.
Pay yearly and get 2 months free. Compare all plans.
24/7 Answering Service FAQ
Before you forward
your line.
Hours, price, urgent calls and your number, before you forward your line.
Still have questions? Contact our support team
A 24/7 answering service picks up your business calls at every hour of every day, including business hours, nights, weekends and holidays. NextPhone does this with AI: it answers on the first ring, books appointments, answers questions and transfers urgent calls to your team.
They mean the same thing: your calls are answered at every hour, every day of the week. With NextPhone you can also pick narrower coverage, like only when your line is busy or only after close.
After-hours answering only picks up when you are closed. 24/7 answering also covers your open hours: when your line is busy, when two calls come in at once, or when nobody picks up. NextPhone does both on the same line, and you choose when it answers.
NextPhone plans start at $199 a month with unlimited inbound calls and no per-minute fees. Most live answering services bill by the minute, so the bill grows with every call. Every published plan is compared in our answering service price index.
No. Plans are flat monthly with unlimited inbound calls. There is no night, weekend or holiday surcharge and no per-minute charge.
It can. NextPhone answers several calls at once, so a second or third caller never hits a busy signal. You choose when it picks up: every call, only when your line is busy or nobody answers, or only after close.
NextPhone takes the key details and transfers the caller to your on-call number, telling you who is calling and why before you pick up. If you can't take it, it takes a detailed message and sends it to you by text or email right away.
You can. Forward your existing number to NextPhone or port it over, and we help with either. You can also get a new local number.
NextPhone answers in English, Spanish and 12 more languages, and switches the moment the caller does. It works the same at every hour.
Every call has a recording, a transcript and a summary in your dashboard and the iOS app. You also get a text or email after each call, so nothing waits until morning unless you want it to.
On the Pro plan you set it up yourself in about 5 minutes. On Growth and Scale our team builds your agent, tests it and has it live in a few days.
Run your business,
not your phone.
Unlimited calls. Cancel anytime.