3x
more consultations booked
“People calling me are scared. They get a calm voice instead of voicemail. By the time I call back, they're ready to retain.”
David Wiederman
Bankruptcy Attorney (New York)
Every call recorded, transcribed, summarized
Every call your AI receptionist answers produces a recording, a full transcript, and a summary with the outcome tagged. Verify details, settle disputes, and hear exactly how your calls are handled.
7-day free trialCancel anytime
DM
Dana Miller(415) 555-0198 · Today 10:42 AM
OVERVIEWTRANSCRIPTRECORDING
0:00
Seconds
from hangup to record
Summary, transcript, and recording land in your inbox faster than you could write a sticky note.
100%
of answered calls captured
Every call the AI answers is recorded and transcribed. Nothing depends on someone remembering to take notes.
0
details lost
Addresses, quoted prices, promised callbacks: it is all in the transcript when you need it.
How It Works
How call recording and transcription work here
1
The call is handled and recorded
REC
Hartley Plumbing2:41
The AI answers, helps the caller, and records the conversation. No hardware, no app, nothing to remember to press.
2
Transcribed and summarized automatically
I have 9 AM or 1 PM open.
NextPhone AI9 AM. It’s 42 Elm Street.
CallerAI summaryAppointment booked
The full transcript is generated and a summary written, with the call tagged by outcome: new lead, appointment booked, message taken, spam filtered.
3
Delivered and synced
EmailSummary, transcript, recording
TextSummary to your phone
CRMSynced to the contact
Summary, transcript, and recording arrive by email or SMS within seconds, and call details sync to your CRM.
NextPhone
to you
Call summary: Dana Miller · Appointment booked
Water heater leak at 42 Elm Street. Booked for tomorrow at 9:00 AM. Full transcript below, recording attached.
recording.mp3transcript.txt
Also by text
New call · Dana Miller · Appointment booked for tomorrow 9 AM. Summary and recording in your inbox.
Seconds
From hangup to inbox
After Every CallThe whole call,
The whole call,
in your inbox.
Recording, transcript, summary, and outcome tag. Pushed to you and synced to your tools, seconds after hangup.
Automatic recording
Every answered call is captured. There is no record button and no way to forget.
Full transcripts
Word-for-word text of every conversation, ready seconds after hangup.
AI summaries
The gist of the call in a few sentences, so you read 10 seconds instead of listening to 4 minutes.
CRM sync
Call details land on the contact record in HubSpot, Clio, GoHighLevel, and 6,000+ tools via Zapier.
Recording laws differ by state, and both kinds are workable
In one-party consent states, nothing has to be said on the call. In the 12 all-party states, the call needs to say that it is being recorded, which the AI can do in its opening line. You write that greeting, so you decide the wording.
One-party consent, 38 states and DCAll-party consent, 12 states
Phone calls. Connecticut and Nevada require all-party consent on calls but not in person.
States requiring all-party consent to record a phone call: New Hampshire, Washington, Montana, Illinois, Massachusetts, Nevada, Pennsylvania, Connecticut, California, Maryland, Delaware, Florida. Every other state and Washington DC requires only one party’s consent.
84
after-hours intakes captured this year
“When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.”
Sarah Mitchell
Family Law Attorney (Seattle)
47
tax-season client intakes
“Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.”
Jasmine Carter
Founder, Carter & Co. CPAs (Atlanta)
Call Recording FAQ
Everything you
need to know.
What gets recorded, where it lands, and how the state rules work.
Still have questions? Contact our support team
Every call the AI answers is recorded, transcribed, and summarized automatically. The recording and transcript are delivered within seconds of hangup and stored with the call in your dashboard. There is nothing to turn on and no per-call fee.
Yes. A word-for-word transcript is generated for every answered call, alongside a short summary. You read the summary in seconds, and open the transcript when the exact wording matters.
Who called, why, what the AI did, and what needs to happen next. Calls are tagged by outcome, such as new lead, appointment booked, message taken, or spam filtered, so your call history reads like a log of results instead of a list of phone numbers.
Recording laws vary by state: most states require one party's consent, while some require all parties to consent. NextPhone gives you the tools, and how you configure disclosures for your callers is up to you and your counsel. Our state-by-state guide to call recording laws covers the details for all 50 states.
Two ways. Pushed: an email or SMS lands within seconds of every call with the summary, transcript, and recording. Pulled: every call lives in your dashboard with its full record attached, so you can go back to any conversation later.
No. Recording, transcription, and summaries are included in every plan at no extra charge. Traditional answering services often sell call recordings back to you as an add-on. Here it is just how every call works.
Yes. Call details and summaries sync to HubSpot, Clio, GoHighLevel, and 6,000+ other tools via Zapier, attached to the right contact. Your CRM timeline shows what was actually said on the phone, not a bare "called" entry.
Three reasons that come up constantly. Disputes: "that's not what I was quoted" gets settled by the transcript. Details: addresses, spellings, and amounts get captured correctly even when a human would have scribbled them. Trust: you can hear exactly how your AI receptionist treats your callers, any call, any time.
Yes, and you should. Every recording is yours to play. Most businesses listen to a handful of calls in the first week, confirm the AI sounds right, and then rely on summaries. The recordings stay there for whenever you want to spot-check.
Yes. Calls handled in Spanish or any of NextPhone's 14 languages are recorded and transcribed the same way, and the record reflects the conversation as it happened.
Never lose what
a caller said.
Every call recorded, transcribed, and summarized from your first day. Setup takes about 20 minutes.