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“People calling me are scared. They get a calm voice instead of voicemail. By the time I call back, they're ready to retain.”
David Wiederman
Bankruptcy Attorney (New York)
Personal Injury Answering Service
Stop losing accident calls to voicemail. NextPhone answers in under 2 seconds, screens injury claims, captures incident details, flags statute-of-limitations risk, and transfers active emergencies to your team, 24/7.
7-day free trialCancel anytime
Under 5s
Pickup Time
Every accident call answered immediately
$37K
Avg. PI Fee
Per signed contingency case
Every call
Incident Date
Captured on every call for your deadline check
Why PI Firms Switch
Why personal injury firms are switching to AI answering
Hear it: a sample PI intake call
0:00
0:00A car-accident intake call. The caller describes the crash and the injury; the AI asks for the state, the other driver's insurer and whether she has been diagnosed, flags the call urgent and texts a link to book a same-day attorney callback. It also warns the caller not to talk to the insurer before that call.
Personal injury is a first-contact business. A driver just rear-ended on the freeway or a homeowner who slipped on an unmarked wet floor will do the same thing. They search "injury lawyer near me," call the first three results, and sign with whoever picks up and treats them like a human being. Voicemail loses. Slow callbacks lose. The firm that answers on the first ring and asks the right questions wins the case.
The traditional answering services that legal practices rely on take a name and a number. That is not intake. That is a callback ticket. By the time your paralegal calls back two hours later, the caller has already signed with the firm down the street. Worse, traditional services charge per minute, which means they get paid more when intake calls run long. That is the opposite of the incentive you want on a complex PI case.
AI answering agents do actual intake. When someone calls about an accident, the AI captures the incident date and location, asks about injuries and ER treatment, gets the at-fault party and insurance carrier, asks whether the caller has photos or a police report, and books a consultation directly into your calendar. The caller hangs up feeling taken care of. Your attorney shows up to the consult with the file already half-built.
The statute-of-limitations math is where PI is different from every other practice area. A two-year SOL clock is already running before the phone rings. If a caller comes in 23 months after the incident and you miss the call, you miss the case forever. AI intake asks for the incident date on every call and puts it at the top of the summary, so your team can check the deadline that night instead of finding a near-deadline case days later.
For solo PI attorneys and boutique firms, the contingency math is brutal in your favor. Average settlement on a moderate auto case is around $111K, which means about a $37K contingency fee at one-third. NextPhone is $199 a month. One signed case that would have walked to a competitor pays for fifteen years of service. The break-even is a single rear-end whiplash that you would have lost to voicemail at 9 PM on a Tuesday.
None of this replaces your judgment. The AI captures facts and books meetings. You review the intake summary, decide which cases fit your practice, and walk into the consultation already knowing the incident date, injuries, parties and insurance posture. Your time goes to signing cases, not screening.
Most after-hours injury calls
Accidents do not respect business hours. A large share of PI calls hit between 6 PM and midnight or on weekends.
<30 days SOL danger zone
Cases caught inside 30 days of statute deadline need same-day attorney review or the claim dies.
$37K avg contingency fee
One signed moderate auto case covers 15+ years of NextPhone. Voicemail is the most expensive line item in your practice.
Calls We Handle
The calls we handle for personal injury lawyers
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
Auto accident with ER visit, opposing carrier already calling | Evenings, weekends | Incident date/location, injuries, ER record, at-fault driver, insurance carrier | Urgent transfer |
Slip-and-fall at grocery store, ongoing PT | Business hours, evenings | Incident date, property owner, injury type, medical treatment, photos available, witness info | Consultation booked |
Dog bite requiring stitches, neighbor disputing fault | Evenings, weekends | Incident date/location, owner info, injury severity, animal control report, prior bite history | Consultation booked |
Workers comp denial after back injury, employer refusing claim | Business hours | Injury date, employer, claim number, denial reason, current work status, lost wages | Consultation booked |
Wrongful death inquiry from surviving spouse | Evenings, weekends | Date of death, cause, at-fault party, autopsy status, estate executor | Urgent transfer |
Defective product injury, still hospitalized | Anytime | Product, manufacturer, injury type, hospital, photos of product, retention of evidence | Urgent transfer |
"Statute already passed?" caller 22 months post-accident | Anytime | Incident date, jurisdiction, reason for delay, injuries, prior representation | Attorney review scheduled |
Integrations
Integrates with the tools personal injury lawyers run on
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Clio
Manage: contact created, consult booked on your Clio calendar. Grow: a lead with the summary and every intake answer
M
MyCase
A new lead in your Leads pipeline with the summary, intake answers and recording link
L
Lawmatics
A new prospect on every call, with the intake in the notes, triggering your automations
P
PracticePanther
Connects via Zapier to sync new accident leads and book consultations
Google Calendar
Book consultations into available slots
Zapier
Connect to CASEpeer, Smokeball, and 6,000+ other apps
Filevine
Case management for plaintiff firms. Connects through Zapier
84
after-hours intakes captured this year
“When I'm in court I can't answer my phone. NextPhone handles the intake and books the consult. I come back to a calendar, not a voicemail box.”
Sarah Mitchell
Family Law Attorney (Seattle)
47
tax-season client intakes
“Tax season my phone doesn't stop. NextPhone handles intake, qualifies prospects, and books discovery calls. I focused on returns, not phone tag.”
Jasmine Carter
Founder, Carter & Co. CPAs (Atlanta)
Pricing
AI Answering vs Hiring for Your PI Firm
One signed contingency case covers 15+ years of NextPhone.
| NextPhone | Traditional Answering Service | In-House Intake Specialist | |
|---|---|---|---|
| Monthly cost | From $199, flat monthly | $300–$2,100 | $4,200–$5,500 |
| Annual cost | $2,388 | $3,600–$25,200 | $50,000–$66,000 |
| After-hours coverage | 24/7/365 | Yes (higher rates) | Not included |
| Case-type screening | Yes - per practice area | No - messages only | If trained |
| Incident date for the deadline check | Captured every call, top of the summary | If scripted | If asked |
| Clio / MyCase sync | Automatic | Not included | Manual entry |
| Concurrent calls | Unlimited | Plan-dependent | 1 at a time |
| Your effective cost per call (at 200 calls/mo) | $1.00 | $3–$21 | $21–$28 |
Monthly cost
NextPhoneFrom $199, flat monthly
Traditional Answering Service$300–$2,100
In-House Intake Specialist$4,200–$5,500
Annual cost
NextPhone$2,388
Traditional Answering Service$3,600–$25,200
In-House Intake Specialist$50,000–$66,000
After-hours coverage
NextPhone24/7/365
Traditional Answering ServiceYes (higher rates)
In-House Intake SpecialistNot included
Case-type screening
NextPhoneYes - per practice area
Traditional Answering ServiceNo - messages only
In-House Intake SpecialistIf trained
Incident date for the deadline check
NextPhoneCaptured every call, top of the summary
Traditional Answering ServiceIf scripted
In-House Intake SpecialistIf asked
Clio / MyCase sync
NextPhoneAutomatic
Traditional Answering ServiceNot included
In-House Intake SpecialistManual entry
Concurrent calls
NextPhoneUnlimited
Traditional Answering ServicePlan-dependent
In-House Intake Specialist1 at a time
Your effective cost per call (at 200 calls/mo)
NextPhone$1.00
Traditional Answering Service$3–$21
In-House Intake Specialist$21–$28
AI Receptionist FAQ
Before you forward
your line.
The practical details before putting NextPhone on your business line.
Still have questions? Contact our support team
The AI captures everything your conflict check needs - at-fault driver name, insurance carrier, employer (for workers comp angle), property owner (for premises cases), and any prior representation. Those fields sync natively to Clio Grow, MyCase, and Lawmatics, or via Zapier to other practice management tools where your conflicts database lives. The AI does not make the ethical determination, your team does.
You define the screening criteria your firm uses. Minimum injury threshold (ER visit, hospitalization, ongoing treatment), incident type filter (auto, premises, product, dog bite), jurisdiction, and incident date. The AI asks those questions during intake and tags each call as qualified, borderline, or not a fit. Borderline cases still get booked for attorney review. Non-fits get a polite referral message you write yourself, not a dead end. Your team only spends consult slots on cases worth pursuing.
These get immediate human transfer. The AI detects hospitalization, fatality, and active emergency indicators (still at the scene, ambulance en route, opposing carrier already calling) and escalates within seconds. It calls your on-call attorney by phone and sends a full transcript by text and email. If your on-call line does not answer, it cycles to the next attorney on your escalation list. You configure the tiers: fatality and hospitalized go to immediate transfer. Callers who say a filing deadline is close go to a priority callback. Routine intake goes to the next business day.
The AI asks for the incident date on every call and puts it at the top of the intake summary, so your team can check it against your state's deadline. It does not calculate limitations periods or tell callers whether a claim is time-barred: that is a legal judgment for your attorneys. Callers worried about a deadline get a consultation or a callback like any other qualified caller, and the summary in your inbox shows the date first.
No. The AI is trained to never quote a settlement range, predict liability, or give legal advice of any kind. If a caller asks "what is my case worth," the AI explains that case value depends on factors only an attorney can assess and books a free consultation. If a caller asks "do I have a case," the AI says the attorney will review the facts. Everything captured is fact-only: dates, locations, injuries, treatment, parties involved. Your attorneys decide value and strategy on the consult call.
Clio, MyCase and Lawmatics are native integrations on the $299 Growth plan, and our team connects them for you. With Clio Manage, the caller becomes a contact and the consultation is booked on your Clio calendar. With Clio Grow, a lead lands in your Lead Inbox with the call summary and every intake answer. MyCase gets a new lead in your Leads pipeline with the summary, intake answers and recording link; Lawmatics gets a new prospect from your own intake form. Your PI questions (incident date, injuries, treatment, insurance) travel with the lead as intake answers. NextPhone does not create matters: your team opens the matter after the conflict check. PracticePanther, CASEpeer and Smokeball connect via Zapier (6,000+ apps). Google Calendar, Calendly and Acuity book consultations directly into open slots.
The AI asks every caller whether they have photos of the scene, injuries, vehicle damage, or property condition, and prompts them to text or email the images to your intake address. Photo availability is tagged on the call summary so the intake paralegal knows what evidence exists before the consultation. For callers who prefer voicemail, the AI offers it as an option, but most accident victims prefer talking to someone who will actually help, which is why intake capture rates jump when the AI is on the line.
Most firms are live in 5 minutes. Enter your website and the AI learns your practice areas, attorneys, and locations. Connect Clio Grow via API key in about 15 minutes; MyCase and Lawmatics connect natively; PracticePanther or CASEpeer via Zapier. Connect your calendar. Customize the intake questions for each case type (auto, premises, product, dog bite, workers comp), including the incident date. Configure escalation tiers for hospitalized, fatality, and active emergency. Make a test call. Go live. No setup fee, no contract, cancel anytime.
Yes. Put a separate tracking number on each channel you advertise on, whether that is Google Local Services Ads, Google Ads, Avvo, or a directory listing, and all of them ring the same AI receptionist. Every call arrives tagged with the channel that drove it, so you can filter your inbox by source and see per-channel totals. That source syncs into Clio, GoHighLevel, or HubSpot along with the contact, so the ad that produced the case stays on the record.
Yes. Repeat callers do not start from scratch. NextPhone remembers their matter, the incident on file, and what the last call was about, greets them by name, and asks only for what it does not already have. All of it is visible on the contact record and editable at any time.
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.
About NextPhone for personal injury lawyers
Personal injury practice runs on first contact. An accident victim who calls at 9 PM and hits voicemail will dial the next firm on the search results. Statute-of-limitations clocks are already running when the phone rings, and one signed contingency case can be worth $5,000-$150,000 in fees. PI answering services capture incident facts and the incident date, screen for case viability, and route hospitalized callers and fatalities to a live attorney, without revealing AI to the caller.