Make + NextPhone

Overview

Make is a visual automation platform, you drag modules onto a canvas and connect them into a scenario. NextPhone is the AI that answers your phone around the clock. Point NextPhone at a Make webhook and every finished call becomes a scenario run, carrying the caller's name and number, an AI-written summary, the full transcript, a recording link, timings, the call outcome, and whatever your agent asked callers during intake. From there Make can create the CRM record, post to Slack, append a spreadsheet row, or anything else in its catalog.

How it works

In Make, start a scenario with the Webhooks module and choose Custom webhook. Make gives you a URL. Paste it into NextPhone under Agent, then Actions, then Make, and hit Send test, Make reads the sample and lays out every field ready to map. From then on, each call POSTs to that URL as soon as it ends. Intake answers come through as a nested object, so a question like "What kind of job is this?" is a field you can drag straight into the next module rather than a blob you have to parse first.

Capabilities

• Instant trigger - Make's Custom webhook module fires the moment a call ends, no polling and no delay
• Structured intake, already parsed - the answers your AI collected arrive as a nested object you can map field by field, no Parse JSON step
• Outcome filtering - send only booked calls, only captured messages, or every call, chosen per phone number
• Optional API key - if you lock your Make webhook with a key, NextPhone sends it in the x-make-apikey header