Toast + NextPhone
NextPhone answers your restaurant calls 24/7, handles menu, hours, and ordering questions, then texts callers your Toast reservation link.
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NextPhone integration with Toast
Overview
Toast is the restaurant POS with built-in reservations through Toast Tables, real-time table turn data, Google Maps booking, and SMS guest communication. NextPhone is the AI that answers your phone 24/7. When someone calls asking about your menu, hours, takeout options, or table availability, the AI has full access to your menu and business info. It texts them your Toast Tables link so they book a reservation or place an order. Your staff stays in the kitchen and on the floor.
How it works
Someone calls your restaurant. NextPhone answers instantly. They ask about your lunch specials, whether you have outdoor seating for a group of six, or if you do takeout, the AI answers from your Toast menu and hours. It asks about their party size and preferences. Then it texts them a link to your Toast Tables reservation page. They pick their date, time, and party size, and book.
Capabilities
- Answer menu questions - callers ask about dishes, daily specials, allergens, pricing, the AI answers from your full Toast menu
- Share hours and ordering info - gives callers your hours, location, takeout options, and delivery availability
- Handle group inquiries - asks about party size, preferred date, and any special requirements for large groups
- Text Toast reservation link - sends your Toast Tables link so the caller books directly through your restaurant's page
The phone order that ties up the pass
Taking orders by phone pulls someone off the line at the worst moment and introduces errors nobody catches until the bag is in a car.
Most of those callers would happily order online. They rang because it was faster than finding the link.
NextPhone answers, confirms your hours and what is available, and texts your Toast ordering link straight to their phone. They order themselves, it lands correctly, and nobody leaves the pass.
Frequently asked questions
Does it take the order over the phone?
No. It texts your Toast ordering link so the guest places it themselves, which avoids transcription errors and keeps your staff on the line.
Can it answer what is on the menu?
Yes, from the menu you provide, including allergens if you supply that detail.
Can it take payment?
No. It never handles card details. Payment happens in Toast.
What about catering inquiries?
Those are routed to a person with the details captured, since they are a conversation rather than an order.
