SevenRooms + NextPhone
NextPhone answers your venue calls 24/7, handles menu, event, and availability questions, then texts callers your SevenRooms reservation link.
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NextPhone integration with SevenRooms
Overview
SevenRooms is where your hospitality venue manages reservations, guest profiles, and event bookings. NextPhone is the AI that answers your phone 24/7. When someone calls asking about private dining, event packages, or table availability, the AI handles the full conversation and texts them your SevenRooms booking link. Your team stays focused on the guest experience.
How it works
Someone calls your venue. NextPhone answers instantly. They ask about booking a private room for 20, whether you have a New Year's Eve package, or if there's availability Saturday at 8, the AI answers from your SevenRooms info. It captures event details, dietary requirements, and the occasion. Then it texts them a link to your SevenRooms booking page. They reserve a table or an experience.
Capabilities
- Answer menu questions - callers ask about dining options, seasonal menus, experience packages, the AI answers from your venue info
- Handle event inquiries - captures details about private events, buyouts, group dining, and special celebrations
- Share venue details - gives callers your hours, dress code, capacity, private room options, and parking
- Text SevenRooms reservation link - sends your SevenRooms link so the caller books a table or experience directly
Hospitality that starts before the door
SevenRooms exists because operators care about who the guest is, not just whether a table is free. That care usually stops at the phone line, where a busy service means voicemail.
NextPhone answers in the tone you set, handles the standard questions, and texts your SevenRooms link so the guest books themselves.
Anything that needs judgement — a regular asking for a specific table, an occasion that needs handling, a complaint — gets routed to a person with the recording and transcript attached, so whoever picks it up already knows the context.
Frequently asked questions
Does it recognize returning guests?
It can be set to recognize a returning caller and greet them accordingly. Guest profiles and preferences live in SevenRooms.
Does it book directly?
It texts your SevenRooms booking link so the reservation is made there with your rules and inventory intact.
Can it escalate a complaint?
Yes. You define what gets escalated and it routes those to a person rather than trying to resolve them.
Do we keep a record?
Every call has a transcript, recording and summary.
