Resy + NextPhone
NextPhone answers your restaurant calls 24/7, handles menu and availability questions, then texts callers your Resy reservation link.
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NextPhone integration with Resy
Overview
Resy is the reservation platform for top-tier restaurants, upscale, chef-driven, and high-demand venues. NextPhone is the AI that answers your phone 24/7. When someone calls asking about the tasting menu, availability for a special occasion, or private dining options, the AI handles the conversation with the level of detail your guests expect. It texts them your Resy link so they book directly. Your team stays focused on service.
How it works
Someone calls your restaurant. NextPhone answers instantly. They ask about the prix fixe menu, whether you have a private room for 12, or if the kitchen can accommodate a shellfish allergy, the AI answers from your current menu and info. It captures their preferences and occasion details. Then it texts them a link to your Resy page. They pick their date and time, add any notes, and book.
Capabilities
- Answer menu questions - callers ask about the tasting menu, wine pairings, seasonal dishes, the AI answers from your current offerings
- Share hours and location - gives callers your hours, dress code, valet details, and private dining options
- Handle special requests - captures dietary restrictions, celebrations, seating preferences, and large-party needs
- Text Resy reservation link - sends your Resy link so the caller books through your restaurant's reservation page
When you are booked out, the call still matters
Restaurants on Resy are frequently full, and a lot of inbound calls are people hoping for something the app already told them does not exist.
Handled badly that is a wasted call and a slightly annoyed guest. Handled well it is a notify-list signup and a table filled from a cancellation.
NextPhone answers, explains the position honestly, and texts your Resy link so they can join the notify list rather than giving up on you.
Frequently asked questions
Can it tell callers we are fully booked?
It points them to your Resy page, which shows the real position, and encourages the notify list rather than a flat no.
Does it answer menu questions?
Yes, from whatever you give it — format, dietary options, corkage, dress code.
What about press or private events?
Those get routed to a person, with the call details captured.
Does it work when we are closed?
Yes, and a large share of reservation calls arrive outside service hours.
