Zen Planner + NextPhone
NextPhone answers your gym calls 24/7, handles membership and schedule questions, then texts callers your Zen Planner booking link.
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NextPhone integration with Zen Planner
Overview
Zen Planner is member management for boutique gyms and studios, automated billing, real-time booking, and strong customer support. NextPhone is the AI that answers your gym phone 24/7. When someone calls asking about class availability, membership pricing, or how to sign up, the AI handles the conversation and texts them your Zen Planner link. They book a class or start their membership.
How it works
Someone calls your gym. NextPhone answers instantly. They ask about your morning schedule, whether you offer trial classes, or what the sign-up process looks like, the AI answers from your Zen Planner info. It asks about their fitness goals and what classes interest them. Then it texts them a link to your Zen Planner page. They sign up or book their first class.
Capabilities
- Answer class questions - callers ask about class types, schedule, and openings, the AI answers from your Zen Planner timetable
- Explain memberships - walks callers through your membership options, pricing, and billing details
- Handle new member inquiries - asks about fitness goals, experience level, and what programs interest them
- Text Zen Planner booking link - sends your Zen Planner link so the caller books a class or starts a membership
The trial inquiry is the whole funnel
Gyms and martial arts schools on Zen Planner live on trial signups. A parent asking about kids classes or an adult asking about a free week is the top of the entire funnel.
Those calls arrive in the evening, during class, when the mats are full and nobody is near the desk.
NextPhone answers them, asks the qualifying questions you care about — age, experience, which program — and texts your booking link so they lock in a trial while they are still interested.
Frequently asked questions
Can it ask different questions for kids and adults?
Yes. You can set questions that only get asked when they are relevant, so a parent inquiry does not get an adult script.
Does it push the lead into Zen Planner?
It texts your booking link so the prospect books their own trial, and you get the full call details and transcript.
Can it handle belt or program questions?
It answers from what you give it, and hands anything specialized to a human.
What about calls during class?
That is the point — it answers while every instructor is on the mats.
