WellnessLiving + NextPhone
NextPhone answers your studio calls 24/7, handles class and membership questions, then texts callers your WellnessLiving booking link.
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NextPhone integration with WellnessLiving
Overview
WellnessLiving is the all-in-one platform for fitness and wellness studios, branded app, automated messaging, and no competitor listings on your booking page. NextPhone is the AI that answers your phone 24/7. When someone calls asking about class schedules, trial offers, or membership pricing, the AI handles the conversation and texts them your WellnessLiving booking link. They sign up through your own branded page.
How it works
Someone calls your gym. NextPhone answers instantly. They ask about class times for kickboxing, whether you offer a free trial, or what the difference between your Basic and Premium memberships is, the AI answers from your WellnessLiving info. It asks what they're interested in and whether they've been before. Then it texts them a link to your WellnessLiving booking page. They sign up or book a class.
Capabilities
- Answer class questions - callers ask about class schedules, skill levels, and what to expect, the AI answers from your WellnessLiving timetable
- Explain memberships - walks callers through your plans, pricing tiers, and what's included at each level
- Handle trial inquiries - explains intro offers, trial periods, and how to get started as a new member
- Text WellnessLiving booking link - sends your WellnessLiving link so the caller signs up or books a class through your branded page
More than one location means more wrong-location calls
Studios on WellnessLiving often run several sites, and callers rarely know which one they want. They ask for "the studio" and mean whichever is closest to them.
NextPhone asks where they are and points them to the right location, with that site's hours and schedule, before anyone at the front desk gets involved.
Then it texts your WellnessLiving link so they book into the correct location themselves.
Frequently asked questions
Can it handle multiple locations?
Yes. It works out which site the caller means and answers with that location's details.
Does it book the class directly?
It sends your WellnessLiving booking link so the client books there and your schedule stays accurate.
Can it answer in another language?
Yes, 14 languages, switching automatically to the caller's.
Do we get a record of the call?
Every call comes with a transcript, a recording and a summary.
