Optimum call forwarding codes and setup
Optimum Home Phone forwards calls with the star code shown above. Lift the handset, dial it, and stay on: Optimum calls the number you are forwarding to, and once that call is answered, forwarding is on. A NextPhone number answers it for you.
Optimum is the Altice brand, and it also covers the old Cablevision and Suddenlink territories, so if your bill says any of those, these are your codes.
One caveat for businesses: Optimum Business phone accounts sometimes run on a hosted PBX where the handset code does nothing. What to do in that case is below.
NextPhone works with Optimum Home Phone
The forwarding codes
*72NextPhone number*73Already a NextPhone customer? Get these steps with your own number filled in and ready to dial.
Open setupHome phone forwarding from the handset
For a residential or small-business Optimum Home Phone line, the dial code is all you need to forward every call. The on and off codes are shown above, pulled from the same source our app uses so they cannot drift.
Optimum has no dial code for forwarding only busy or unanswered calls. In the Tri-State area you can set that at optimum.net, under Phone. Elsewhere it is not offered.
Optimum Business and hosted PBX accounts
If your line is part of an Optimum Business phone system, forwarding may be controlled in the Optimum Business portal rather than by a handset code. If you dial the code and nothing changes, that is the sign you are on a business account.
In that case, set forwarding in the Optimum Business portal, or ask whoever manages your phone system to point the main line at your forwarding number. It is a small change on their end.
Forwarding set up but calls still not coming through? Our call forwarding troubleshooting guide covers the usual causes and fixes on every carrier.
After the call forwards
The forward gets the call off your line. A NextPhone number is what turns that call into a booked job or a captured lead instead of a voicemail. The AI receptionist answers and handles the whole conversation.
It books, answers common questions, and records the caller details, then sends them to you by text and email. NextPhone costs a flat 199 dollars a month for unlimited calls.
Optimum Home Phone FAQ
Before you forward
your line.
Quick answers about forwarding your Optimum Home Phone line
Still have questions? Contact our support team
On Optimum Home Phone, dial *72 your NextPhone number to forward all calls and *73 to turn it off. Forwarding only busy or unanswered calls has no dial code: in the Tri-State area, set it at optimum.net.
Yes. Optimum is the Altice brand and covers the former Cablevision and Suddenlink footprints, so those lines use the Optimum forwarding codes above.
You are probably on an Optimum Business hosted phone system, where forwarding is set in the Optimum Business portal instead of by a dial code. Set it there, or ask your phone system administrator to forward the main line.
Dial *73 from your Optimum handset and wait for the confirmation tone.