Optimum call forwarding codes and setup
Optimum Home Phone forwards calls with the star code shown above. Lift the handset, dial it, wait for the tone, and calls route where you want them. Forward all calls, or forward only the ones you miss, using the codes above.
Optimum is the Altice brand, and it also covers the old Cablevision and Suddenlink territories, so if your bill says any of those, these are your codes.
One caveat for businesses: Optimum Business phone accounts sometimes run on a hosted PBX where the handset code does nothing. What to do in that case is below.
NextPhone works with Optimum Home Phone
The forwarding codes
*72NextPhone number*73*71NextPhone number*73Already a NextPhone customer? Get these steps with your own number filled in and ready to dial.
Open setupHome phone forwarding from the handset
For a residential or small-business Optimum Home Phone line, the dial code is all you need. The all-calls code sends every call to your forwarding number, and the no-answer code rings your phone first and forwards only what you miss.
Both on and off codes are shown above, pulled from the same source our app uses so they cannot drift.
Optimum Business and hosted PBX accounts
If your line is part of an Optimum Business phone system, forwarding may be controlled in the Optimum Business portal rather than by a handset code. If you dial the code and nothing changes, that is the sign you are on a business account.
In that case, set forwarding in the Optimum Business portal, or ask whoever manages your phone system to point the main line at your forwarding number. It is a small change on their end.
After the call forwards
The forward gets the call off your line. A NextPhone number is what turns that call into a booked job or a captured lead instead of a voicemail. The AI receptionist answers in under five seconds and handles the whole conversation.
It books, answers common questions, and records the caller details, then sends them to you by text and email. NextPhone has handled more than 1.4 million calls, resolves 90 to 95 percent without escalating, and costs a flat 199 dollars a month for unlimited calls.
Optimum Home Phone FAQ
Frequently Asked Questions
Quick answers about forwarding your Optimum Home Phone line
On Optimum Home Phone, dial *72 your NextPhone number to forward all calls and *73 to turn it off. There is a separate code for forwarding only the calls you miss, shown above.
Yes. Optimum is the Altice brand and covers the former Cablevision and Suddenlink footprints, so those lines use the Optimum forwarding codes above.
You are probably on an Optimum Business hosted phone system, where forwarding is set in the Optimum Business portal instead of by a dial code. Set it there, or ask your phone system administrator to forward the main line.
Dial *73 from your Optimum handset and wait for the confirmation tone.
Still have questions? Contact our support team