Yan Mellata is the founder and CEO of NextPhone, the AI receptionist that answers the phone for service businesses — law firms, CPAs, real estate, and home services. NextPhone greets callers, handles intake, answers questions, books appointments, and transfers to the right person, 24/7. It has handled over 1 million calls.
Before NextPhone, Yan founded Kosy, a voice platform for remote teams launched when COVID hit — tens of millions of meeting hours logged by teams across 150 countries — acquired in 2023. He started his career at BCG.
He writes about phone operations for service businesses: client intake, missed calls, appointment booking, and what actually happens when AI answers the phone.
Articles by Yan297 published
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