LawPay + NextPhone: the caller gets a payment link before they hang up
NextPhone answers your firm's phone, runs your intake, and texts the caller your LawPay payment link for the consultation fee or retainer — so payment happens while they are still motivated, without anyone reading a card number down the phone.
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NextPhone integration with LawPay
Overview
LawPay handles the part of legal payments that generic processors get wrong — earned and unearned funds kept apart, fees and chargebacks that do not touch the trust account. What it cannot do is ask for the money. NextPhone answers your firm's phone, runs your intake, and when a consultation fee or retainer is appropriate, texts the caller your LawPay payment link. They pay on their own phone, on your page, with your account rules applying. Nobody reads a card number to an answering service.
How it works
Someone calls on Saturday about a family matter. NextPhone answers, runs your intake, and establishes it is the kind of case you take. Your firm charges for the initial consultation, so the AI books the appointment and texts the caller your LawPay link with the consult fee. They pay from their phone in the next few minutes. Monday morning you have a booked, paid consultation with the full intake attached rather than a message to call someone back.
Capabilities
- Sends your LawPay link by text - the caller gets your payment page as a text message before the call ends, while they still have their phone in their hand
- Collects paid consultation fees - firms that charge for the first meeting stop chasing it afterwards — the fee is requested at the moment the caller decides they want the appointment
- Card details never touch the call - the AI never asks for a card number and never accepts one; the caller enters their own details on your LawPay page
- Your trust and operating rules stay yours - the payment lands wherever your LawPay account is configured to put it — NextPhone sends the link, your LawPay setup decides the account
- Qualifies before it asks for money - the intake runs first, so a caller you cannot help is not sent a payment request
- Works at any hour - a Sunday night caller can book and pay before Monday, which is usually when they were going to call another firm
Why the AI never takes a card over the phone
Calls to NextPhone are recorded and transcribed by default, which is the whole point — you get the conversation, not a summary of it. A card number read aloud would land in that recording and that transcript.
So the AI does not ask for card details and will not accept them. The caller enters their own details on your LawPay page instead. LawPay itself draws the same distinction between typing in a card a client reads out and sending them a link to complete themselves.
Getting paid at the moment of intent
The gap between "yes, I want to book" and actually paying is where consultation fees go missing. A caller who is asked on Monday to pay for a Saturday decision has had two days to reconsider.
Sending the link during the call closes that gap. They are still on the phone, still worried about the thing that made them ring, and their phone is already in their hand.
Frequently asked questions
Does NextPhone take card payments over the phone?
No. The AI never asks for or accepts card details. It sends your LawPay payment link by text and the caller pays on your page themselves.
Which account does the money go to?
Whichever your LawPay account is set up to use for that payment type. NextPhone sends the link; your LawPay configuration governs trust versus operating.
Can we use it for retainers as well as consult fees?
Yes — the link you configure is your own LawPay page, so whatever you would normally request through it can be requested this way.
What if the caller does not pay?
You still have the booked appointment, the full intake, the transcript and the recording. The payment request is an addition to the call record, not a condition of it.
