Lawcus + NextPhone: the inquiry enters your pipeline on the call
NextPhone answers your firm's phone, runs your intake, and files the caller into Lawcus as a lead or contact with every answer, the call summary and the recording attached — ready to enter the matter workflow you already built.
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NextPhone integration with Lawcus
Overview
Lawcus organizes a firm around workflows — leads, matters and tasks moving through stages you define. That works when things enter the pipeline properly. NextPhone answers the phone and makes sure they do: the AI runs your intake, checks Lawcus for the caller, and files the inquiry as a lead with every answer, the summary and the recording attached. What enters your pipeline is a real record, not a name and a callback number someone will have to chase.
How it works
The phone rings at 6:50pm. NextPhone answers, asks what your firm asks for that kind of inquiry, and checks Lawcus for the number. Nothing there, so a lead is created carrying the intake answers, the summary, the transcript and the recording. It enters the pipeline at whatever stage you have set for new inquiries, and your team works it in the morning with the context already on the card.
Capabilities
- Finds the caller before creating anyone - Lawcus contacts can be searched on phone and email, so a returning client updates the record you have rather than becoming a second one
- Files the inquiry as a lead - new callers land as leads with your intake attached, ready to be worked or converted to a matter
- Your intake, per practice area - the questions and their order are yours, and a family law first call asks different things than an estate one
- Feeds the workflow you already built - Lawcus is built around visual pipelines, and an inquiry that arrives with real data enters that pipeline properly instead of stalling at the first stage
- The full conversation attached - summary, transcript and recording, so whoever picks it up has the first call rather than a message
- Answers every hour - nights, weekends and holidays handled, arriving in Lawcus exactly as a daytime call does
A workflow only works if the first stage is real
Pipelines break at the entry point. When a lead is created from a voicemail it has a name, a number and nothing else, so the first stage becomes "call them back and find out what they want" — which is the work the pipeline was supposed to remove.
An inquiry that arrives already qualified starts further along. The stage that follows is a decision, not a data-gathering exercise.
Setup is done for your firm
Our team maps your intake questions onto your Lawcus fields, sets which stage new inquiries enter at, and decides which call outcomes create a record at all. You describe how you want callers handled; we do the configuration.
Frequently asked questions
Does every call create a lead in Lawcus?
Only the outcomes you choose. Wrong numbers, solicitors and existing-client calls can be handled without creating anything.
Will returning callers be duplicated?
No — Lawcus contacts are searched on phone and email first, so an existing person is matched rather than recreated.
Which Lawcus plan is needed?
API access starts on the Growth plan. If you are on Essential you would need to move up before connecting.
Do we get the recording?
Yes — the recording, transcript and call summary attach along with every intake answer.
