24/7 Call Answering for veterinary clinics
Never miss a pet emergency or appointment request. Our AI receptionist handles pet owner calls professionally and books appointments instantly.
Why veterinary clinics are switching to AI answering agents
Most veterinary clinics have a front desk handling phones while checking in patients, processing payments, and calming anxious pet owners. It works during slow periods, but the phone becomes a problem the moment your lobby fills up with barking dogs, hissing cats, and worried families waiting for updates.
Here's what happens: a pet owner calls because their dog just ate something toxic. Your receptionist is in the back helping a vet tech restrain a nervous German Shepherd. The call goes to voicemail. The owner panics, Googles the nearest emergency vet, and drives 30 minutes to a competitor. You lost the visit and possibly a longtime client.
AI answering agents fix this gap. Every call gets answered immediately, whether your team is in surgery, handling a walk-in emergency, or it's 9 PM on a Sunday. The AI triages the situation, books wellness exams and sick pet visits, captures symptoms and urgency, and routes true emergencies directly to your on-call line.
From the pet owner's perspective, they get help when they need it most. They describe their pet's symptoms, answer a few questions, and either get a confirmed appointment or a direct transfer to your emergency team. No hold music, no voicemail, no waiting and worrying.
If you're paying for an answering service that just takes messages, switching to AI costs about the same while actually booking appointments. One blocked foreign body surgery that would have gone to the emergency clinic covers six months of service.
This works for solo practitioners, multi-vet clinics, and practices with attached boarding or grooming. If you're losing calls during procedures or after hours, it's worth testing.
Pet emergencies don't wait for business hours. Evenings and weekends are when owners need you most.
When staff is in surgery or with patients, calls stack up. Pet owners hang up and call elsewhere.
Missing one sick pet visit, especially an emergency, costs more than months of AI answering.
Common veterinarians calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🤮Sick pet / Vomiting, diarrhea | Anytime, often evenings | Pet type, symptoms, duration, severity | Appointment booked |
💉Wellness exam / Vaccinations | Business hours | Pet name, species, age, last visit | Appointment booked |
🚨Emergency / Toxin ingestion | Evenings, weekends | Pet info, substance, amount, symptoms | Urgent transfer |
🐾New patient registration | Business hours | Owner info, pet details, medical history | Appointment booked |
💊Prescription refill request | Business hours | Pet name, medication, pharmacy preference | Callback scheduled |
🩺Post-surgery check-in | Anytime | Pet name, procedure, current symptoms | Callback scheduled |
❓"Are you accepting new patients?" | Anytime | Owner info, pet type, reason for visit | Lead captured |
Integrates with your veterinarians tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
eVetPractice
Book appointments and sync patient records
Cornerstone
Add new patients and update schedules
AVImark
Create appointments and log call notes
Shepherd
Sync patient info and appointment data
Google Calendar
Book into available appointment slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were missing calls during surgeries and after hours. Now pet owners get helped immediately, emergencies get routed to our on-call line, and routine visits get booked without us touching the phone. We've picked up 8-10 new patients monthly we would have lost.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators and can immediately route to your emergency line or schedule urgent appointments for critical pet situations.
Yes! NextPhone integrates with popular veterinary software including Vetter, IDEXX, ezyVet, and more. Appointments and client information sync automatically.
The AI can book routine appointments, wellness visits, and urgent care slots. It checks your availability and confirms appointments instantly.
The AI captures prescription refill requests and routes them to your team for processing. It collects all necessary information for your review.
Yes! The AI can send automated appointment reminders via text and email, which helps reduce no-shows and keeps your schedule full.
The AI works 24/7, including evenings, weekends, and holidays. It can handle appointment requests, route emergencies, or schedule callbacks.
Absolutely! The AI can book routine appointments like annual exams, vaccinations, and wellness visits. It checks availability and confirms instantly.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.