24/7 Call answering for therapists
Never miss a client call or appointment request. Our AI receptionist handles client calls professionally and books sessions instantly.
Why therapists are switching to AI answering agents
Most therapy practices rely on voicemail, a part-time office manager, or the therapist themselves answering between sessions. It works, sort of. But calls slip through the cracks constantly, especially during back-to-back sessions when you physically can't get to the phone.
The real cost shows up in missed opportunities. A potential client calls during your afternoon sessions, gets voicemail, and moves on to the next therapist on their list. By the time you check messages at 6pm, they've already booked with someone else. For people seeking mental health support, the decision to call took courage. Making them wait feels wrong, and it costs you clients.
AI answering agents handle this differently. Instead of taking a message, they have a real conversation. They gather what the caller is looking for, whether they're seeking individual therapy, couples counseling, or a specific specialty. Then they book a consultation or intake session directly into your calendar. The potential client feels heard immediately.
From the caller's perspective, reaching out for therapy already feels vulnerable. Getting a warm, professional response instead of voicemail makes a huge difference. They explain their situation, get a few questions answered, and leave with a confirmed appointment. That immediate connection often determines whether they follow through or keep searching.
For therapists paying $200-400/month for answering services that just take messages, AI costs about the same but actually books sessions. One new ongoing client easily covers a full year of service. The math works whether you're a solo practitioner or a group practice.
This fits therapists who are in session most of the day and can't answer calls, or group practices where the admin staff is stretched thin. If you're losing potential clients to voicemail or slow callbacks, it's worth trying.
Potential clients often decide within an hour. By evening, they've already booked elsewhere.
During sessions, you can't answer. Many callers won't leave a message and move on.
Concern, therapy type, insurance, availability. Not just name and number.
Common therapists calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🆕New client intake inquiry | Anytime, often evenings | Concern, therapy type sought, insurance, availability | Consultation booked |
📅Session scheduling/rescheduling | Business hours | Preferred times, session type, therapist preference | Session booked |
💑Couples or family therapy inquiry | Evenings, weekends | Relationship situation, goals, availability for both parties | Consultation booked |
🚨Crisis or urgent mental health call | Anytime | Situation, safety level, contact info for follow-up | Urgent transfer |
💳Insurance and payment questions | Business hours | Insurance provider, coverage questions, payment preferences | Info provided |
🔍"Do you specialize in my concern?" | Anytime | Specific concern, previous therapy experience, preferences | Lead captured |
Integrates with your therapists tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
SimplePractice
Create clients and book sessions automatically
TherapyNotes
Sync appointments and client intake data
TheraNest
Add new clients and schedule sessions
Jane App
Book into available appointment slots
Google Calendar
Sync sessions with your personal calendar
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
I was missing calls constantly during sessions. Checking voicemail at 7pm meant most potential clients had already found someone else. Now every call gets a warm response and intake questions answered. I've added 5-6 new clients per month I would have lost.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! All client information is encrypted and securely stored using industry-standard security practices.
Yes! NextPhone integrates with popular therapy software including SimplePractice, TherapyNotes, TheraNest, and more. Appointments and client information sync automatically.
The AI recognizes crisis indicators and can immediately route to your emergency line or crisis hotline while still capturing client information for follow-up.
Yes! The AI can book therapy sessions, consultations, and intake appointments. It checks your availability and confirms appointments instantly.
The AI can collect insurance information during appointment booking. For detailed verification, it captures the information and ensures your team follows up.
Yes! The AI can send automated session reminders via text and email, which helps reduce no-shows and keeps your schedule full.
The AI works 24/7, including evenings, weekends, and holidays. It can handle appointment requests, route crises, or schedule callbacks for non-urgent matters.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.