24/7 Call Answering for HVAC companies
Never miss an emergency call or service request. Our AI receptionist handles customer calls professionally and dispatches technicians instantly.
Why HVAC companies are switching to AI answering agents
Most HVAC companies rely on office staff, voicemail, or an answering service to handle calls. It works when someone's in the office, but what about when your techs are on jobs and the phone rings? Someone with a broken AC in July isn't leaving a voicemail. They're calling the next company on Google.
The timing couldn't be worse. Peak season hits, your phones blow up, and your best calls come in when everyone's already dispatched. A homeowner calls at 6 PM because their furnace just died. Your answering service takes a message. By the time you call back the next morning, they've already booked someone else. That's a $3,500 job gone.
AI answering agents don't just take messages. They qualify the call, figure out if it's an emergency or routine maintenance, capture the address and system details, and book the appointment right into your calendar. The customer hangs up with a confirmed service time instead of waiting for a callback that might never come.
From the customer's side, it feels like calling a company that has its act together. They describe the problem, answer a few quick questions, and get a same-day or next-day appointment locked in. No hold music, no "someone will call you back," no wondering if you actually got the message.
If you're paying $300-500/month for an answering service that just writes down names and numbers, AI costs about the same but actually books the job. One captured emergency call that would have gone to a competitor pays for months of service.
This works whether you're a two-truck operation or a mid-size company with dispatchers. If peak season overwhelms your phones, or after-hours calls are slipping through the cracks, AI answering is worth trying.
Summer and winter spikes crush phone lines. Every missed call is a job going to your competitor.
One no-heat or no-AC emergency pays for months of AI answering service.
Most HVAC emergencies happen evenings and weekends, when no one's in the office.
Common hvac companies calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🥵AC not cooling | Afternoons, evenings | Unit type, age, symptoms, address | Service scheduled |
🥶Heater not working | Mornings, evenings | Heat type, symptoms, urgency | Service scheduled |
💨Annual maintenance / Tune-up | Business hours | Service type, unit info, preferred date | Service scheduled |
💧Water leak / Refrigerant issue | Anytime | Leak location, severity, address | Emergency dispatch |
💰Quote for new system | Business hours | Home size, current system, budget | Estimate scheduled |
❓"Do you service my area?" | Anytime | Address, service needed | Info provided |
Integrates with your hvac companies tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
ServiceTitan
Create jobs and dispatch technicians automatically
Housecall Pro
Book appointments and sync customer data
Jobber
Schedule service calls and create work orders
FieldEdge
Add leads and update job status in real-time
Google Calendar
Book service calls into available slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Summer was brutal. Phones ringing off the hook while my guys were on jobs. Now every call gets answered and booked. We went from missing 40% of calls to booking 90% of them.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators (no AC in heat, no heat in cold, system failure, etc.) and can immediately dispatch technicians while alerting you.
Yes! The AI can book routine maintenance, service calls, and consultations. It checks your availability and confirms appointments instantly.
The AI can handle unlimited calls simultaneously, so you never miss a customer during busy seasons. It prioritizes emergencies and routes all calls efficiently.
The AI works 24/7, including evenings, weekends, and holidays. It can handle emergency calls, dispatch technicians immediately, or schedule callbacks for non-urgent matters.
Yes! The AI can ask qualifying questions about the issue, urgency, system type, and location to prioritize emergencies and route qualified leads to you.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! NextPhone integrates with popular scheduling tools. Appointments and customer information sync automatically.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.