24/7 Call answering for medical offices
Never miss a patient call, appointment request, or urgent inquiry. Our AI receptionist handles patient calls professionally and books appointments instantly.
Why medical offices are switching to AI answering agents
Most medical offices depend on front desk staff to manage phones while checking in patients, verifying insurance, and handling paperwork. When the waiting room is empty, it works fine. But the moment you have three patients at the desk and two lines ringing, something gets dropped.
The problem compounds at the worst times. A patient calls about a prescription refill while your staff is handling a billing dispute. Someone with concerning symptoms calls after hours and gets voicemail. By the time you return the call, they've either gone to urgent care or found another provider. In healthcare, a missed call isn't just lost revenue, it's potentially delayed care.
AI answering agents handle calls the moment they come in, regardless of how busy your front desk is. They schedule appointments directly into your calendar, collect patient information, and route urgent calls to your on-call staff. Routine requests like appointment confirmations and prescription refill inquiries get handled without pulling your team away from patients.
Patients experience the difference immediately. Instead of waiting on hold or leaving voicemail, they speak with someone right away. They answer a few questions about their visit, confirm their insurance, and hang up with a scheduled appointment. That kind of responsiveness builds trust and keeps patients coming back.
For practices already paying for an answering service that just takes messages, switching to AI often costs the same while actually resolving patient needs. The return is straightforward: fewer missed calls, more appointments booked, and staff who can focus on the patients in front of them.
This works for solo practitioners, group practices, and multi-specialty clinics. If your front desk is overwhelmed during peak hours or you're losing patients to voicemail, AI answering is worth exploring.
When staff is busy with patients at the desk, incoming calls go unanswered or to voicemail.
Your team spends less time on routine calls and more time on patient care and documentation.
Most patient calls happen evenings and weekends when your office is closed or short-staffed.
Common medical offices calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
📅Appointment scheduling | Business hours | Patient info, preferred provider, visit reason, insurance | Appointment booked |
💊Prescription refill request | Anytime | Patient name, DOB, medication, pharmacy | Callback scheduled |
🚨Urgent symptoms / Medical concern | Evenings, weekends | Symptoms, severity, patient info, urgency level | Urgent transfer |
📋Test results inquiry | Business hours | Patient name, DOB, test type, date of test | Callback scheduled |
👤New patient registration | Business hours | Demographics, insurance, primary concern, referral source | Appointment booked |
💳Insurance / Billing question | Business hours | Patient name, account number, question type | Callback scheduled |
📝Referral or records request | Business hours | Patient name, requesting provider, records needed | Lead captured |
❓"Are you accepting new patients?" | Anytime | Caller info, insurance, reason for seeking care | Lead captured |
Integrates with your medical offices tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Jane App
Book appointments and sync patient info
SimplePractice
Create patients and schedule visits
Kareo
Add appointments and update patient records
DrChrono
Sync schedules and capture patient data
Google Calendar
Book into available appointment slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our front desk was constantly choosing between the phone and the patient in front of them. Now routine calls get handled automatically and we focus on care. We've reduced hold times to zero and booked 25% more appointments.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! NextPhone integrates with popular scheduling and calendar tools. Appointment bookings and patient information sync automatically.
The AI recognizes urgency indicators and can immediately route emergency calls to your on-call physician or emergency line while still capturing patient information.
Yes! The AI can book appointments directly in your scheduling system, send confirmation texts, and set up appointment reminders to reduce no-shows.
The AI captures prescription refill and test result inquiries and routes them to your clinical team for processing. It collects all necessary information so your staff can follow up quickly.
The AI can collect insurance information during appointment booking. For detailed verification, it captures the information and ensures your billing team follows up.
The AI sounds natural and professional. You can configure it to identify itself as your virtual receptionist. Most patients appreciate the immediate response and professional service.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.