24/7 call answering for telemedicine practices
Never miss a patient call or virtual appointment request. Our AI receptionist handles patient calls professionally and books virtual appointments instantly.
Why telemedicine providers are switching to AI answering agents
Telemedicine has transformed healthcare access, but managing patient communications remains a challenge. Patients expect the convenience of virtual care to extend to scheduling and support. When they call and reach voicemail or long hold times, that seamless experience breaks down.
The nature of telemedicine means patients call from anywhere, at any time. A patient with concerning symptoms at 10 PM expects the same responsiveness as someone calling at 10 AM. Traditional staffing models cannot cover every hour without significant cost, leaving gaps that frustrate patients and lose appointments.
AI answering agents provide true 24/7 coverage that matches the always-on promise of telemedicine. Patients can schedule virtual visits, ask about technical requirements for video calls, and get appointment confirmations instantly. Urgent calls are routed to on-call providers while routine scheduling happens automatically.
For telemedicine practices, the technology integration matters. AI agents can send video call links, provide instructions for joining virtual visits, and sync appointments directly with your telehealth platform. Patients hang up with everything they need to attend their appointment.
The patient experience improves dramatically. No more waiting on hold to book a virtual visit that is supposed to be convenient. No more confusion about how to join a telehealth appointment. Every interaction reinforces why patients chose telemedicine in the first place.
Whether you are a solo telehealth provider or a growing virtual care platform, AI answering scales with your practice. It handles the call volume spikes during flu season or after marketing campaigns without hiring additional staff.
Telemedicine patients expect 24/7 access, but most calls after 6 PM go to voicemail.
Patients struggle with video call setup, taking time away from clinical staff.
Automated confirmations and reminders with video links dramatically reduce missed appointments.
Common telemedicine calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
📹Virtual visit scheduling | Anytime | Patient info, symptoms, preferred time, insurance | Appointment booked |
💻Video call technical support | Before appointments | Patient name, appointment time, device type, issue | Info provided |
🚨Urgent medical concerns | Evenings, weekends | Symptoms, severity, patient info, urgency level | Lead captured |
💊Prescription refill request | Anytime | Patient name, DOB, medication, pharmacy | Callback scheduled |
👤New patient registration | Business hours | Demographics, insurance, health concerns, tech setup | Appointment booked |
🔗Appointment link resend | Day of appointment | Patient name, appointment time, email or phone | Info provided |
📋Follow-up visit scheduling | Anytime | Patient name, previous visit, provider preference | Appointment booked |
💳Insurance and billing questions | Business hours | Patient name, insurance details, billing inquiry | Callback scheduled |
Integrates with your telemedicine tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Video Conferencing
Schedule virtual visits with video call links
Telehealth Platforms
Book virtual appointments with video links
SimplePractice
Create patients and sync telehealth schedules
Healthie
Manage virtual appointments and patient intake
Google Calendar
Book into available virtual appointment slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our patients expect virtual care to be convenient from start to finish. Now they can book a telehealth visit at midnight and receive their video link automatically. We have seen a 40% increase in after-hours bookings and our no-show rate dropped significantly.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! All patient information is encrypted and securely stored using industry-standard security practices.
Yes! NextPhone integrates with popular scheduling and calendar tools. Virtual appointments and patient information sync automatically.
The AI recognizes urgency indicators and can immediately route emergency calls to your on-call physician or emergency line while still capturing patient information.
Yes! The AI can book virtual appointments directly in your scheduling system, send confirmation texts with video links, and set up appointment reminders.
The AI can provide basic technical guidance for joining virtual appointments. For complex issues, it collects information and routes to your support team.
The AI can collect insurance information during appointment booking. For detailed verification, it captures the information and ensures your billing team follows up.
Absolutely! The AI can book follow-up virtual appointments, consultations, and routine checkups. It checks your availability and confirms appointments instantly.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.