24/7 Call Answering for hotels
Never miss a guest call or reservation request. Our AI receptionist handles guest calls professionally and manages inquiries instantly.
Why hotels are switching to AI answering agents
Running a hotel means fielding calls around the clock. Guests call at 3 AM asking about check-in times. Potential guests call during checkout rush wanting to book a room. Wedding planners call during your busiest check-in Saturday. The calls that fill your rooms come when your front desk is already overwhelmed.
The staffing math doesn't work for most properties. A dedicated reservations agent costs $35,000-50,000 per year plus benefits. Outsourced call centers charge per minute and can't answer specific questions about your property. Neither option handles the 2 AM calls about pool hours or the Sunday morning group booking request.
AI answering agents do what your front desk can't while they're helping guests in person. When someone calls about room rates, the AI checks your availability, explains amenities, and books the reservation directly. The caller gets helped immediately instead of waiting on hold while your staff helps the guest at the desk.
For guests, response time shapes their entire impression. Someone planning a trip calls three hotels. Two go to voicemail or put them on hold. One answers immediately, answers their questions about parking and amenities, and books their room in two minutes. That's who gets the reservation.
Hotel managers report the biggest impact after hours and during peak times. A group booking inquiry at 10 PM, a corporate travel request on Sunday, a guest calling about late check-out while your staff handles breakfast rush. These calls were going unanswered before. Now they're turning into confirmed bookings.
This isn't about replacing your hospitality touch. The AI handles routine inquiries and reservations so your front desk staff can focus on the guests standing in front of them. You maintain the personal service that earns reviews while never missing a call.
Hotels miss nearly half of incoming calls during peak check-in and check-out times.
Every missed reservation call costs you the average nightly rate plus potential repeat business.
One-third of reservation calls come outside business hours when front desk is understaffed.
Common hotels calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🛎️Room reservation request | Evenings, weekends | Dates, room type, guests, special requests | Reservation booked |
🕐Check-in/check-out time inquiry | All day | Confirmation number, arrival time, special needs | Info provided |
👥Group/block booking inquiry | Business hours | Event type, room count, dates, contact info | Callback scheduled |
🏊Amenities and facilities question | All day | Amenity interest, special requirements | Info provided |
✈️Airport shuttle/transportation | Early mornings, evenings | Flight info, pickup time, passengers | Service scheduled |
🍽️Restaurant/room service inquiry | Meal times | Dining preferences, reservation time, dietary needs | Reservation booked |
💒Wedding/event venue inquiry | Weekends, evenings | Event date, guest count, space needs, budget range | Callback scheduled |
❓"What's your best rate?" | Anytime | Travel dates, room preferences, contact info | Quote provided |
Integrates with your hotels tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Opera PMS
Sync reservations and guest profiles automatically
Cloudbeds
Real-time availability and booking management
RoomRaccoon
Update inventory and capture guest data
Mews
Seamless reservation creation and guest communication
Google Calendar
Schedule tours and event consultations
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our front desk was drowning during check-in rush, and we were losing bookings to voicemail. Now the AI handles reservation calls while my team focuses on guests in the lobby. We've increased direct bookings by 28% and our TripAdvisor reviews mention how easy it is to reach us.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI can handle reservation inquiries, check availability, and route booking requests to your team while capturing all guest information.
Yes! NextPhone integrates with popular hotel management systems. Guest information and requests sync automatically.
The AI can answer common guest questions about amenities, services, and policies. For complex questions, it routes to your team while capturing all information.
The AI works 24/7, including evenings, weekends, and holidays. It can handle guest requests, route emergencies, or schedule callbacks.
The AI can collect complaint information and immediately route to your management team while ensuring the guest feels heard and valued.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! The AI can answer questions about amenities, services, and policies. For specific requests, it routes to your team.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.