Announcement · September 29, 2026
Callers Can Now Move or Cancel Appointments on the Call, and Returning Clients Are Greeted by Name
Two updates to how NextPhone handles calls: callers can change or cancel the appointments NextPhone booked, and clients who call back are recognized.
NextPhone shipped two updates to how its AI receptionist handles calls.
Callers can move or cancel on the call
If NextPhone booked the appointment, the caller can now call back to change or cancel it. The business's calendar updates on its own, in Google Calendar, Outlook, Clio, Calendly, Cal.com or Acuity Scheduling.
Returning clients are greeted by name
When someone in the business's contacts calls back, NextPhone knows who they are, so they don't have to explain themselves again. It carries what it already knows into the call, and questions the caller already answered are skipped instead of asked again.
First announced to NextPhone customers in our September 2026 newsletter.
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About NextPhone
NextPhone is an AI receptionist for small businesses, law firms and home-service companies. It answers every call 24/7, qualifies callers, transfers urgent calls live and books appointments straight into the calendar, with unlimited calls on a flat monthly fee and no per-minute charges. NextPhone is an official Clio partner and also integrates with MyCase, Lawmatics, HubSpot, Google Calendar and Outlook. Founded in 2024 and based in San Francisco, it has handled millions of calls for thousands of businesses across the US.
Media contact
Yan Mellata, Founder & CEO, press@getnextphone.com