24/7 Call Answering for urgent care
Never miss a customer call or booking request. Our AI receptionist handles calls professionally for urgent care, books appointments instantly, and captures every lead 24/7.
Why urgent care clinics are switching to AI call handling
Urgent care clinics face a unique challenge: high call volumes during peak hours when staff is already stretched thin treating patients. Front desk employees juggle check-ins, insurance verification, and a constantly ringing phone. When patients call to ask about wait times, hours, or whether you can treat their condition, those calls compete with the patients standing right in front of you.
The timing of urgent care calls makes staffing nearly impossible. A quiet Tuesday morning can turn into chaos by lunch. Weekend afternoons flood with calls about sports injuries and minor emergencies. You either overstaff for slow periods or miss calls during rushes. Neither option makes financial sense.
AI call handling solves the triage problem before patients arrive. When someone calls about a potential visit, the AI can ask about symptoms, check if your clinic handles their condition, provide current wait times, and even start the registration process. Patients arrive ready to be seen instead of filling out paperwork in your lobby.
For multi-location urgent care groups, the consistency matters as much as the coverage. Every location answers the same way, provides accurate wait times, and routes patients to the nearest clinic with availability. No more patients driving across town only to find a two-hour wait.
After-hours calls represent significant lost revenue for urgent care clinics. Someone searching for care at 9 PM will call three clinics. The one that answers, confirms they can help, and books an early morning appointment captures that patient. The voicemails get deleted when they find somewhere else.
This is about extending your front desk capacity, not replacing your staff. The AI handles routine calls about hours, wait times, services, and pre-registration while your team focuses on the patients in your clinic.
Nearly half of urgent care calls go unanswered during peak hours when staff is busy with patients.
Patients waiting on hold often hang up and call a competitor with shorter wait times.
Over a third of urgent care calls come after hours when no one is there to answer.
Common urgent care calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
⏰Wait time inquiry | All day, peak afternoons | Current wait, location preference, symptoms | Info provided |
🩹Can you treat my condition? | Throughout the day | Symptoms, severity, patient info | Lead captured |
📋Patient pre-registration | Before visits | Demographics, insurance, symptoms, allergies | Order confirmed |
💳Insurance and cost questions | Before visits | Insurance carrier, coverage questions | Info provided |
📍Location and hours inquiry | Evenings, weekends | Preferred location, service needed | Info provided |
📄Medical records request | Business hours | Patient info, records needed, destination | Lead captured |
Integrates with your urgent care tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Experity
Push patient pre-registration and demographics
DocuTAP
Sync check-ins and update wait times
Practice Velocity
Create patient records from intake calls
Clockwise.MD
Display real-time wait times to callers
Solv
Book online check-ins and reservations
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our front desk was drowning in calls while trying to check in patients. Now the AI handles wait time questions and pre-registration, and our staff can actually focus on the people in front of them. Call abandonment dropped from 45% to under 10%.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
The AI receptionist is trained specifically for urgent care. It answers customer questions, collects booking information, and schedules appointments based on your availability. It works 24/7 to ensure you never miss a customer.
Yes! The AI can book appointments, consultations, and services instantly. It checks your calendar availability and confirms appointments with customers in real-time, sending automatic confirmations.
The AI is trained to handle common urgent care questions. For complex inquiries, it captures all customer details and schedules a callback with you, ensuring no lead is lost.
The AI works 24/7, including evenings, weekends, and holidays. It can book appointments, answer questions, or take messages when you are unavailable, ensuring customers always get a response.
Yes! You can configure the AI to ask qualifying questions about services needed, budget, timeline, and location. It routes qualified leads to you and filters out non-ideal customers.
The AI sounds natural and professional. We recommend transparency - you can configure it to identify itself as your virtual receptionist. Most customers appreciate the instant response regardless of whether it is AI or human.
Yes! NextPhone integrates with popular scheduling, CRM, and management tools for urgent care. Appointments and customer information sync automatically to your existing systems.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.