24/7 Call Answering for emergency services
Never miss an emergency call. Our AI receptionist handles emergency calls professionally and dispatches services instantly.
Why 24/7 emergency service providers are switching to AI answering agents
Emergency service providers face a unique challenge: every call could be a crisis. Whether you're running a restoration company, an emergency locksmith service, a towing operation, or an urgent repair business, you can't predict when the phone will ring. And when it does, someone's day has already gone wrong.
The problem with traditional answering is brutal. You're on a call-out at 2 AM when three more emergencies come in. Your answering service takes messages, but by the time you call back, those callers have already found someone else. In emergency services, speed is everything. The first responder to answer usually gets the job.
AI answering agents change the equation entirely. They answer every call instantly, day or night. They assess the urgency, capture the location and situation details, and can dispatch your team immediately while texting you all the critical information. For true emergencies, they keep the caller on the line while alerting you.
From the caller's perspective, they're panicked and need help now. Instead of getting voicemail or a promise of a callback, they reach someone who listens, asks the right questions, and confirms that help is on the way. That immediate response is often why they choose you over the three other companies they were about to call.
The economics work decisively in your favor. Emergency jobs typically carry premium pricing. A single after-hours restoration call, lockout service, or urgent repair easily covers months of AI answering. More importantly, you stop losing the calls that come in while you're already handling another emergency.
This works for any 24/7 emergency operation: water damage restoration, emergency locksmiths, towing services, urgent plumbing or electrical, disaster cleanup, or any business where people call because they need help right now. If your phone rings at 3 AM, AI ensures someone answers.
When you're on one emergency, others are calling. Every unanswered call goes to a competitor.
Emergency premiums mean one missed call costs more than a year of AI answering.
Emergencies don't wait for business hours. Your phone coverage can't either.
Common emergency services calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
💧Water damage / Flooding | Anytime, often nights | Water source, affected area, severity, address | Emergency dispatch |
🔒Emergency lockout | Evenings, weekends | Location, lock type, vehicle/home, ID available | Emergency dispatch |
🚗Roadside assistance / Towing | Anytime | Vehicle type, location, issue, destination | Emergency dispatch |
⚡Power outage / Electrical emergency | Anytime | Symptoms, safety concerns, address | Emergency dispatch |
🔥Fire/Smoke damage assessment | Post-incident | Incident details, property type, insurance info | Appointment booked |
🛠️Urgent repair request | Business hours | Issue type, urgency level, preferred timing | Service scheduled |
📋Insurance claim coordination | Business hours | Claim number, adjuster info, scope of work | Lead captured |
❓"How fast can someone get here?" | Anytime | Location, emergency type, contact info | Info provided |
Integrates with your emergency services tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
ServiceTitan
Create emergency jobs and dispatch crews automatically
Xactimate
Generate damage estimates and sync claim data
MICA
Integrate with restoration management workflows
CoreLogic
Connect property data for faster assessments
Google Calendar
Schedule follow-ups and assessments
Zapier
Send dispatch alerts to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were losing jobs every night to competitors who answered faster. Now our AI picks up instantly, assesses the emergency, and dispatches our crew while I'm still on another call. We've increased after-hours bookings by 40% in three months.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators and can immediately dispatch your team while alerting you and capturing all critical information.
The AI uses advanced detection to identify emergency indicators and immediately routes to your dispatch team while still capturing all information.
Yes! NextPhone integrates with popular dispatch systems. Emergency calls and information sync automatically.
The AI works 24/7, including evenings, weekends, and holidays. It can handle emergency calls and dispatch immediately.
The AI can handle non-emergency inquiries, route them appropriately, or schedule callbacks while prioritizing emergencies.
Yes! The AI can identify different emergency types and route them to the appropriate team or service while capturing all information.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.