24/7 Call Answering for security companies
Never miss a security inquiry or emergency call. Our AI receptionist handles customer calls professionally and manages inquiries instantly.
Why security companies are switching to AI answering
Running a security company means being available around the clock. Emergencies don't wait for business hours. When a client's alarm goes off at 2 AM or a property manager needs patrol coverage immediately, they expect someone to answer. Every missed call is a potential contract lost to a competitor who picked up.
The staffing math doesn't work for most security firms. A 24/7 dispatch center requires multiple employees covering shifts, costing $150,000+ annually before benefits. Answering services charge per minute and often lack the expertise to handle security-specific inquiries or emergency protocols.
AI answering agents change the equation. They handle routine inquiries about services, pricing, and availability while properly escalating true emergencies. When a business owner calls after a break-in, the AI recognizes the urgency and immediately routes to your emergency line while capturing incident details.
For potential clients, response time is everything. Someone searching for security services after an incident is scared and wants help now. They call three companies. Two go to voicemail. One answers, asks about their property and concerns, and books a site assessment. That company wins the contract.
Security companies report the biggest impact on after-hours lead capture. A worried homeowner at 11 PM, a warehouse manager calling about overnight coverage, a property developer needing guards for a new construction site. These calls were going to voicemail. Now they're becoming signed contracts.
This isn't about replacing your dispatchers or security expertise. The AI captures information, qualifies leads, and handles routine questions. Your team focuses on emergency response, site assessments, and building client relationships.
Security companies miss most calls while teams are on patrol or responding to incidents.
AI answering costs 95% less than staffing a 24/7 dispatch center.
Most security concerns arise at night when businesses realize they need protection.
Common security companies calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🚨Alarm response / Emergency | Nights, weekends | Location, alarm type, contact info, access codes | Urgent transfer |
🏢Commercial security inquiry | Business hours | Property type, size, current security, budget range | Estimate scheduled |
🏠Residential security consultation | Evenings, weekends | Home details, concerns, neighborhood, timeline | Consultation booked |
🎉Event security request | Business hours | Event type, date, location, guest count, requirements | Consultation booked |
👮Guard service pricing | Anytime | Service type, hours needed, location, start date | Lead captured |
🔒Access control / Monitoring inquiry | Business hours | Property type, current system, integration needs | Appointment booked |
❓"Do you offer 24/7 monitoring?" | Anytime | Service needs, property details, contact info | Lead captured |
Integrates with your security companies tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Salesforce
Sync leads and client interactions automatically
HubSpot
Capture leads and track sales pipeline
TrackTik
Connect guard management and scheduling
Silvertrac
Sync patrol and incident reporting
Google Calendar
Book site assessments into available slots
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were losing contracts because calls went to voicemail when our team was on patrol. Now every call gets answered professionally, emergencies get routed instantly, and we've increased new client sign-ups by 40%. The AI handles inquiries exactly like our best dispatcher would.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators and can immediately route to your emergency line or dispatch team while alerting you.
Yes! The AI can answer questions about security services, pricing, and availability. For specific questions, it routes to your team.
Yes! NextPhone integrates with popular security management systems. Customer information and inquiries sync automatically.
The AI works 24/7, including evenings, weekends, and holidays. It can handle security inquiries or schedule callbacks.
Yes! The AI can ask qualifying questions about security needs, property type, and timeline to route qualified leads to your team.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! The AI can ask about property type and route qualified leads to you while capturing all security needs.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.