24/7 Call Answering for physical therapy
Never miss a customer call or booking request. Our AI receptionist handles calls professionally for physical therapy, books appointments instantly, and captures every lead 24/7.
Why physical therapy clinics are switching to AI answering
Running a physical therapy clinic means your staff is constantly pulled in multiple directions. Front desk coordinators are checking patients in, verifying insurance, processing copays, and answering the phone. When they're helping one patient, five others are calling about appointments. Those missed calls are patients who might schedule elsewhere or give up on PT entirely.
The economics of traditional solutions don't work for most clinics. A dedicated receptionist costs $35,000-45,000 per year plus benefits. Answering services charge $300-500 monthly but only take messages. Neither option handles the actual scheduling that patients need, and both still result in callbacks that patients often don't answer.
AI answering agents do the work your front desk doesn't have time for. When a patient calls to schedule an initial evaluation, the AI captures their injury type, insurance information, and physician referral details, then books directly into your schedule. No message to return, no callback to chase—just a confirmed appointment.
For patients, the experience makes a real difference. Someone recovering from surgery or dealing with chronic pain doesn't want to leave a voicemail and wait. They want to talk to someone, answer a few questions, and walk away with an appointment. That immediate resolution improves show rates and patient satisfaction.
The busiest times for PT calls are during treatment hours when your therapists are with patients and your front desk is overwhelmed. Early mornings, lunch breaks, and after 5 PM are when working patients try to call. AI handles these peak times without adding staff or making patients wait on hold.
This isn't about replacing your front desk team. It's about giving them backup when the phones are ringing off the hook. Your coordinators can focus on the patients in front of them while AI handles overflow calls and after-hours scheduling.
PT clinics miss nearly half of incoming calls during busy treatment hours.
By the time staff returns calls, patients have often scheduled elsewhere.
Patients who wait too long to schedule are more likely to cancel or not show.
Common physical therapy calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🏥New patient evaluation request | Business hours, after work | Injury type, referral source, insurance, availability | Appointment booked |
🔄Appointment reschedule | Anytime | Current appointment, new preferred time, reason | Rescheduled |
💳Insurance and billing questions | Business hours | Insurance provider, question type, patient info | Callback scheduled |
🦴Post-surgery PT inquiry | Business hours | Surgery type, surgeon, date, insurance | Appointment booked |
🏋️Sports injury consultation | Evenings, weekends | Injury type, sport, timeline, urgency | Appointment booked |
📋Physician referral call | Business hours | Patient info, diagnosis, referring physician | Appointment booked |
❓"Do you take my insurance?" | Anytime | Insurance provider, plan type, contact info | Lead captured |
🕐Hours and location inquiry | After hours | Contact info, service interest, preferred location | Lead captured |
Integrates with your physical therapy tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
WebPT
Sync patient intake and schedule evaluations
Clinicient
Create patient records from intake calls
TheraOffice
Book appointments and capture referrals
Practice Perfect
Manage scheduling and patient communications
Google Calendar
Book evaluations into available slots
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our front desk was drowning in calls while trying to check patients in. Now the AI handles overflow and after-hours scheduling, and we've increased new patient evaluations by 35%. Patients love getting appointments instantly instead of waiting for callbacks.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
The AI receptionist is trained specifically for physical therapy. It answers customer questions, collects booking information, and schedules appointments based on your availability. It works 24/7 to ensure you never miss a customer.
Yes! The AI can book appointments, consultations, and services instantly. It checks your calendar availability and confirms appointments with customers in real-time, sending automatic confirmations.
The AI is trained to handle common physical therapy questions. For complex inquiries, it captures all customer details and schedules a callback with you, ensuring no lead is lost.
The AI works 24/7, including evenings, weekends, and holidays. It can book appointments, answer questions, or take messages when you are unavailable, ensuring customers always get a response.
Yes! You can configure the AI to ask qualifying questions about services needed, budget, timeline, and location. It routes qualified leads to you and filters out non-ideal customers.
The AI sounds natural and professional. We recommend transparency - you can configure it to identify itself as your virtual receptionist. Most customers appreciate the instant response regardless of whether it is AI or human.
Yes! NextPhone integrates with popular scheduling, CRM, and management tools for physical therapy. Appointments and customer information sync automatically to your existing systems.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.