24/7 Call Answering for optometry
Never miss a customer call or booking request. Our AI receptionist handles calls professionally for optometry, books appointments instantly, and captures every lead 24/7.
Why optometrists and eye care practices are switching to AI answering
Running an optometry practice means balancing patient care with constant phone interruptions. You are conducting eye exams, fitting contact lenses, explaining prescriptions, and managing a retail optical shop all at once. When the phone rings during a glaucoma screening or while helping a patient choose frames, someone has to choose between the patient in front of them and the caller waiting on hold.
The economics of front desk staffing create impossible tradeoffs. A full-time receptionist costs $35,000-45,000 per year plus benefits. Training someone to handle insurance verification, appointment scheduling, and optical orders takes months. When they call in sick or go on vacation, calls go unanswered. When the phone rings during a rush of patients picking up glasses, service suffers.
AI answering changes the equation for eye care practices. When someone calls to schedule an exam, the AI checks your availability, asks about their insurance, and books the appointment directly into your calendar. When a patient calls about their contact lens order, the AI captures the details and routes the message appropriately. No hold times, no voicemail, no callbacks needed.
For patients, immediate response matters more than you might think. Someone whose glasses just broke needs an appointment soon. A parent noticing their child squinting at the board wants to schedule before the problem gets worse. A contact lens wearer with an uncomfortable fit wants to talk to someone now. When they call two practices and one answers while the other goes to voicemail, they book with whoever picks up.
Eye care practices report the biggest impact during their busiest times. The morning rush when patients are picking up glasses before work. Lunch hour when people try to squeeze in calls. Saturday mornings when the optical shop is packed. These are exactly the times when staff cannot answer the phone, and exactly when AI answering captures appointments that would otherwise be lost.
This is not about replacing your optical staff or providing medical advice. The AI handles scheduling, captures patient information, and routes urgent matters appropriately. Your team can focus on the patients in your office while knowing every call gets answered professionally.
Nearly half of calls to eye care practices go unanswered during exams and busy retail hours.
Each new patient represents hundreds in exams, glasses, and contact lens sales annually.
Patients waiting on hold often hang up and call competitors instead.
Common optometry calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
👁️Eye exam scheduling | Business hours | Patient name, insurance, last exam date, vision concerns | Appointment booked |
👓Glasses order status | Afternoons | Patient name, order date, frame description | Info provided |
🔍Contact lens reorder | Anytime | Patient name, lens brand, quantity, shipping preference | Order confirmed |
🚨Urgent eye issue | Mornings, evenings | Symptoms, onset, severity, patient history | Urgent transfer |
💳Insurance verification | Business hours | Insurance provider, member ID, coverage questions | Info provided |
🕐Hours and location | Anytime | Service interest, location preference | Info provided |
👶Pediatric eye exam | Evenings, weekends | Child age, vision concerns, school screening results | Appointment booked |
📋Prescription copy request | Business hours | Patient name, prescription type, delivery method | Lead captured |
Integrates with your optometry tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
RevolutionEHR
Sync appointments and patient records automatically
Crystal PM
Book exams and manage optical orders seamlessly
Compulink
Create patients and schedule all appointment types
Eyefinity
Integrate scheduling with your practice management
Google Calendar
Book into available exam and fitting slots
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
Our front desk was constantly torn between helping patients in the optical shop and answering the phone. Now the AI handles scheduling and we focus on fitting glasses and helping people choose frames. We have booked 30% more exams without adding staff.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
The AI receptionist is trained specifically for optometry. It answers customer questions, collects booking information, and schedules appointments based on your availability. It works 24/7 to ensure you never miss a customer.
Yes! The AI can book appointments, consultations, and services instantly. It checks your calendar availability and confirms appointments with customers in real-time, sending automatic confirmations.
The AI is trained to handle common optometry questions. For complex inquiries, it captures all customer details and schedules a callback with you, ensuring no lead is lost.
The AI works 24/7, including evenings, weekends, and holidays. It can book appointments, answer questions, or take messages when you are unavailable, ensuring customers always get a response.
Yes! You can configure the AI to ask qualifying questions about services needed, budget, timeline, and location. It routes qualified leads to you and filters out non-ideal customers.
The AI sounds natural and professional. We recommend transparency - you can configure it to identify itself as your virtual receptionist. Most customers appreciate the instant response regardless of whether it is AI or human.
Yes! NextPhone integrates with popular scheduling, CRM, and management tools for optometry. Appointments and customer information sync automatically to your existing systems.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.