Onboarding Specialist (Legal)
Remote (US) · Full-time · Competitive salary and equity
NextPhone is an AI receptionist that answers the phone for law firms and local businesses 24/7. It runs intake, qualifies leads, books appointments, and transfers urgent calls. We've answered over two million calls for thousands of businesses, and law firms are our fastest-growing segment.
Every week, new firms sign up and need to go live: greetings, intake questions, transfer rules, calendars, integrations. Today the founding team does all of it, and the volume has outgrown us. You'll take that over and own it. You'll be the first person our legal customers talk to, and the reason their receptionist sounds like their firm.
What you'll do
- Run kickoff and setup calls with new law firm customers.
- Configure their receptionist end to end: greetings, intake questions, transfer rules, calendars, and integrations like Clio, MyCase, and Lawmatics.
- Own each firm’s first 30 days, from signup to fully live.
- Turn what you learn into playbooks, help docs, and product feedback.
- Spot firms that are drifting early and get them back on track.
Who you are
- 2 to 4 years in customer onboarding, implementation, or customer success.
- Legal background strongly preferred: a law firm, a legal tech company (Clio, MyCase, Smokeball, Lawmatics), or legal ops.
- Great on the phone with attorneys, paralegals, and office managers.
- Organized, self-directed, and a clear writer.
- You like fast decisions, real ownership, and a high bar.
What you get
- Competitive salary and equity.
- Fully remote, anywhere in the US.
- A front-row seat at an AI company handling serious call volume.
- A direct line to the founders. Your feedback ships.
How we hire
A short application below (about 3 minutes), a 30-minute intro call, and a short working session around a real onboarding scenario. We move fast.
Apply
Before you apply, read this carefully:
- This role talks to attorneys all day. Your written answers are part of how we screen.
- We move fast. Shortlisted applicants get an intro call within days.
- So we know you read this: enter the number 512 in the “Application code” field at the bottom of the form.