Towbook + NextPhone: tow calls become Towbook jobs during the call
NextPhone answers every roadside call 24/7, collects the pickup location, the vehicle, and the type of service, then creates the tow call in your Towbook account before the caller hangs up — nothing re-keyed, nothing sitting in a voicemail until morning.
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NextPhone integration with Towbook
Overview
Towbook is where towing companies run dispatch — calls, drivers, invoices, and the impound lot. NextPhone is the AI receptionist that answers your phone 24/7 and does the work a dispatcher would do before the truck rolls. When someone calls in stranded, the AI collects the pickup location, the vehicle, and what happened, then creates the tow call in your Towbook account while they're still on the line. Your dispatcher opens Towbook and sees a new call in the queue, exactly as if someone on your team had entered it. Nothing is re-keyed, and no job waits in a voicemail box until morning.
How it works
It's 2 AM and someone is stranded on the highway with a flat. NextPhone answers on the first ring, asks where they are, what they're driving, and what happened, then repeats it back to confirm. Before the call ends, the tow call is created in your Towbook account with the pickup location, the destination, the contact details, and the reason set. The caller is told a driver will call them back in the next five minutes with an exact arrival time. Your dispatcher assigns a truck from the same queue they already work out of — and the job that would have gone to the next company on Google is yours.
Capabilities
- Answer every roadside call - first ring, 24/7, and as many at once as come in — nobody hears a busy signal during a storm
- Collect what dispatch needs - pickup location, where the vehicle is going, what they're driving, and what happened — repeated back to the caller to confirm
- Create the call in Towbook - the tow call lands in your Towbook account while the customer is still on the line, with the reason already set
- Tell the caller what happens next - instead of "someone will get back to you", they're told a driver will call them back within five minutes with an arrival time
- Route the urgent ones - an accident or a police call can be transferred straight to your on-call dispatcher, with the full context of what the caller already said
- Filter out the noise - robocalls, wrong numbers, and hang-ups never reach your queue
A job in the queue, not a message in your inbox
Most answering services end a call the same way: a message. Someone still has to read it, work out what it means, and type the job into Towbook. At 2 AM that means the job waits — and the caller has already dialed the next number on Google.
NextPhone finishes the job on the call. The tow call is in your Towbook account before the caller hangs up, with the pickup location, the destination, the contact details, and the reason already set. Your dispatcher assigns a driver. That's the whole workflow.
What lands on the Towbook call
The reason comes from what the caller actually described, so the call arrives already categorized — tow, accident, lockout, jump start, fuel delivery, winch out, flat tire, service call, police call, repossession, or storage.
The pickup location and where the vehicle is going, the caller's name and callback number, and any notes about the vehicle or the situation come across with it.
We set it up on your account
You don't configure anything. Our team connects NextPhone to your Towbook account and tailors what the AI asks to how you run dispatch — the services you offer, the areas you cover, and which calls should reach a person instead of a queue. Tell us how you want callers handled and we handle the rest.
Frequently asked questions
Does NextPhone create jobs in Towbook automatically?
Yes. The AI collects the pickup location, the vehicle, and the type of service, then creates the tow call in your Towbook account before the caller hangs up. It arrives in the queue your dispatcher already works out of, exactly as if someone on your team had entered it.
What does the caller hear?
Not "someone will get back to you." Once the call is created, the AI tells them a driver will call them back within the next five minutes to confirm the details and give an exact arrival time.
What gets set on the Towbook call?
The pickup location and where the vehicle is going, the caller's name and callback number, the reason — tow, accident, lockout, jump start, fuel delivery, winch out, flat tire, service call, police call, repossession, or storage — and any notes the caller gave about the vehicle or the situation.
Can urgent calls still reach a person?
Yes. You decide which calls get transferred — an accident, a police call, a commercial account — and the AI hands them to your on-call dispatcher with the full context of what the caller already said.
Does it hold up after hours and during storms?
That's the point of it. The AI answers 24/7 and takes calls simultaneously, so when weather puts ten calls in the queue at once, all ten get answered and all ten become jobs instead of busy signals.
How does setup work?
We handle it. Our team connects NextPhone to your Towbook account and tailors the questions to how you run dispatch. You don't configure anything, and you're live fast.
What if my company doesn't run on Towbook?
The AI still answers every call and collects the same details — location, vehicle, service type — and they reach your team by text and email, or flow into whichever dispatch system you do run. Tell us what you use and we'll set it up around it.
