SimplePractice + NextPhone
NextPhone answers your practice calls 24/7, handles questions about services and insurance, then texts callers your SimplePractice booking link.
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SimplePracticeNextPhone integration with SimplePractice
Overview
SimplePractice is where your therapy practice manages scheduling, insurance billing, and client intake. NextPhone is the AI that answers your practice phone 24/7. When someone calls asking about your approach, whether you take their insurance, or how to book a first session, the AI handles the conversation. It texts them your SimplePractice booking link so they can schedule and complete intake paperwork. You stay present with your current client.
How it works
Someone calls your therapy practice. NextPhone answers instantly. They ask whether you specialize in anxiety, if you accept Blue Cross, or how telehealth sessions work, the AI answers from your SimplePractice info. It asks what they're looking for and whether they're a new client. Then it texts them a link to your SimplePractice client portal. They book a session and start filling out intake forms. You never broke focus on your current session.
Capabilities
- Answer service questions - callers ask about therapy approaches, session formats, telehealth options, the AI answers from your practice info
- Handle insurance inquiries - tells callers which insurance you accept, explains out-of-network options and superbills
- Qualify new clients - asks what they're looking for, whether they're seeking individual or couples therapy, and captures intake details
- Text SimplePractice booking link - sends your SimplePractice client portal link so the caller books and completes intake forms
