24/7 Call Answering for property management
Never miss a tenant call or maintenance request. Our AI receptionist handles tenant calls professionally and dispatches maintenance instantly.
Why property managers are switching to AI answering agents
Most property management companies rely on office staff, voicemail, or after-hours answering services to handle tenant calls. These setups work during business hours, but they break down at 10 PM when a tenant calls about a burst pipe or a lockout. The answering service takes a message. You don't see it until morning. The tenant is furious.
The real problem isn't just emergencies. It's the constant stream of maintenance requests, lease questions, and showing inquiries that pile up while your team is handling walk-ins and paperwork. Every missed call is a frustrated tenant, a delayed repair, or a prospective renter who found a different property.
AI answering handles tenant calls the way your best property manager would. It captures the unit number, identifies the issue, assesses urgency, and either dispatches maintenance immediately or schedules it for the next available slot. Emergency calls get routed to your on-call team. Routine requests get logged and queued without anyone picking up a phone.
Tenants notice the difference immediately. Instead of leaving a voicemail and hoping someone calls back, they get helped on the spot. Their issue is acknowledged, a timeline is set, and they know what happens next. That immediate response is what separates properties with high retention from those with constant turnover.
For property managers already paying $400-600/month for answering services that just take messages, AI costs the same while actually resolving issues. The ROI is straightforward: faster response times mean happier tenants, and happy tenants renew leases.
This works for companies managing 50 units or 500 units. If your team is drowning in calls, missing after-hours requests, or losing prospects because no one answered, AI answering is worth testing.
Most tenant emergencies happen evenings and weekends when your office is closed.
Slow responses lead to bad reviews, frustrated tenants, and lease non-renewals.
Between vacancy loss, cleaning, and marketing, losing one tenant is expensive.
Common property management calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🔧Maintenance request | Anytime | Unit number, issue type, urgency, access instructions | Service scheduled |
🚨Emergency maintenance | Nights, weekends | Unit, emergency type, severity, tenant contact | Emergency dispatch |
🏠Rental inquiry / Showing request | Evenings & weekends | Property interest, move-in date, contact info | Estimate scheduled |
📝Lease question | Business hours | Unit, question type, tenant info | Callback scheduled |
🔑Lockout assistance | Evenings, weekends | Unit, tenant verification, urgency | Urgent transfer |
💳Rent payment question | End of month | Unit, payment issue, tenant contact | Info provided |
📦Move-in / Move-out scheduling | Business hours | Unit, date preference, inspection needs | Inspection booked |
❓"Do you manage my building?" | Anytime | Property address, caller info, reason for call | Info provided |
Integrates with your property management tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
AppFolio
Create work orders and log tenant requests
Buildium
Sync maintenance tickets and tenant info
Rent Manager
Add service requests and update records
Propertyware
Push work orders and schedule inspections
Google Calendar
Book showings into available time slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We manage 180 units and were drowning in after-hours calls. Now tenants get helped immediately, maintenance gets dispatched without waking me up, and our response time dropped from 4 hours to under 10 minutes. Tenant satisfaction scores are the highest they've been in three years.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI can handle maintenance requests, prioritize emergencies, and dispatch technicians. It captures all property and issue details automatically.
Yes! NextPhone integrates with popular property management software including AppFolio, Buildium, Rent Manager, and more. Requests sync automatically.
The AI recognizes emergency indicators (flooding, no heat, etc.) and can immediately dispatch emergency maintenance while alerting you.
Yes! The AI can answer common tenant questions, schedule inspections, and route complex inquiries to your team while capturing all information.
The AI works 24/7, including evenings, weekends, and holidays. It can handle tenant requests, dispatch maintenance, or route emergencies to you.
Yes! The AI can schedule property showings, lease signings, and move-in appointments. It checks your availability and confirms instantly.
The AI can provide general payment information and route specific payment questions to your team while capturing tenant information.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.