24/7 Call Answering for insurance agencies
Never miss a potential client call or quote request. Our AI receptionist handles client calls professionally and books consultations instantly.
Why insurance agencies are switching to AI answering agents
Most independent agencies have a CSR or office manager juggling phones, renewals, and walk-ins. It works until it doesn't. Someone calls for a quote while your team is processing a claim, and that call goes to voicemail. The prospect calls the agency down the street, gets a live answer, and buys from them instead.
Insurance shoppers move fast. They're comparing three or four agencies at once, and whoever responds first usually wins. A three-hour callback delay isn't just slow service, it's a closed door. By the time you return the call, they've already bound coverage somewhere else.
AI answering agents capture leads the moment they call. Instead of taking a message, the AI qualifies the prospect, asks about coverage needs, property details, and timeline. Then it books a consultation directly into your calendar. The caller gets immediate attention and you get a warm lead ready to quote.
For prospects calling about claims, the AI captures the situation, policy number, and urgency. Routine questions get answered. Urgent claims get transferred to your team immediately. Your clients feel taken care of even when you're with another customer.
Agencies spending $350-500 per month on answering services that just take messages often find AI costs the same while actually booking appointments. The math is straightforward: one new policy that would have gone to a competitor covers months of service.
Insurance shoppers compare multiple agencies. The first one to respond usually wins the policy.
One lost quote means losing renewals for years. AI captures leads while you're with clients.
Homebuyers and busy professionals call evenings and weekends. AI answers when you can't.
Common insurance agencies calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🏠Homeowners insurance quote | Evenings & weekends | Property address, coverage needs, closing date, current carrier | Consultation booked |
🚗Auto insurance quote | Anytime | Vehicles, drivers, current coverage, desired start date | Estimate scheduled |
🏢Commercial / Business policy | Business hours | Business type, coverage needs, employee count, timeline | Consultation booked |
🚨Urgent claim (accident, damage) | Anytime | Policy number, incident details, photos available, urgency | Urgent transfer |
📋Policy renewal question | Business hours | Policy number, renewal concern, payment question | Callback scheduled |
📄Certificate of insurance request | Business hours | Policy number, certificate holder info, deadline | Lead captured |
❓"What types of insurance do you offer?" | Anytime | Coverage interest, property type, contact info | Lead captured |
Integrates with your insurance agencies tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
HubSpot
Create clients and log activity from calls
HawkSoft
Sync leads and add policy notes automatically
EZLynx
Add prospects and trigger quote workflows
AgencyBloc
Create contacts and track lead sources
Google Calendar
Book consultations into available slots
Zapier
Send data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were losing quote requests to voicemail while helping walk-ins. Now every call gets answered and qualified. We've picked up 5-6 new policies per month that would have gone to competitors.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI can collect information for insurance quotes, schedule consultations, and route qualified leads to your team while capturing all client details.
Yes! NextPhone integrates with popular insurance software and CRMs. Client information and call notes sync automatically to your system.
The AI recognizes urgency indicators and can immediately route urgent claims to your team while still capturing all client information.
Yes! The AI can book consultations, policy reviews, and follow-up meetings. It checks your availability and confirms appointments instantly.
All calls are encrypted and securely stored. The AI collects only necessary information and ensures all client data is handled with the highest security standards.
The AI works 24/7, including evenings, weekends, and holidays. It can handle client requests, route urgent claims, or schedule callbacks.
Yes! The AI can ask qualifying questions about insurance needs, coverage types, and timeline to route qualified leads to your team.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.