24/7 Call Answering for towing companies
Never miss an emergency towing call or service request. Our AI receptionist handles customer calls professionally and dispatches tow trucks instantly.
Why towing companies are switching to AI answering agents
Running a towing company means being ready for calls at any hour. Breakdowns happen at 2 AM on highways, accidents occur during rush hour, and parking lot tows come in while you're already on a job. Every missed call is a stranded motorist who moves on to the next number in their search results.
The economics of traditional answering solutions don't work for towing. A full-time dispatcher costs $40,000+ per year. After-hours answering services take messages but can't dispatch trucks or quote prices. By the time you call back, the customer has already been picked up by a competitor.
AI answering agents handle the full dispatch workflow. When someone calls stranded on the side of the road, the AI captures their location, vehicle type, and situation. It can provide pricing estimates, dispatch the nearest available truck, and send the driver all the details immediately. The customer gets help in minutes instead of waiting for a callback.
For towing companies, speed is everything. The first company to respond gets the job. When a call comes in at 3 AM about a breakdown on the interstate, the AI answers instantly, gathers the information, and dispatches your driver while competitors are still sending calls to voicemail.
The after-hours impact is where towing companies see the biggest gains. Breakdowns, lockouts, and accidents don't follow business hours. One emergency tow at $150+ that would have gone to a competitor covers the entire monthly cost of the service.
This isn't about replacing your dispatch team. It's about making sure every call gets answered and every stranded motorist gets help. The AI handles the initial response while your team focuses on getting trucks to locations and growing the business.
Average emergency tow revenue that goes to competitors
Nearly half of tow requests come outside business hours
Stranded motorists call the next company within minutes
Common towing companies calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🚗Roadside breakdown / Emergency tow | Anytime, often after-hours | Location, vehicle type, issue, destination | Emergency dispatch |
🔑Lockout assistance | Evenings, weekends | Location, vehicle type, key situation | Service scheduled |
🚙Vehicle transport / Long-distance tow | Business hours | Pickup location, destination, vehicle details, timeline | Service scheduled |
🅿️Private property / Parking lot tow | Business hours, evenings | Property address, vehicle description, authorization | Emergency dispatch |
🔋Jump start / Battery service | Mornings, cold weather | Location, vehicle type, battery issue | Service scheduled |
⛽Fuel delivery | Anytime | Location, vehicle type, fuel type needed | Order confirmed |
💥Accident recovery | Anytime, often emergency | Location, vehicles involved, police on scene, condition | Emergency dispatch |
📅Scheduled pickup / Auction transport | Business hours | Pickup date, locations, vehicle details, special requirements | Service scheduled |
Integrates with your towing companies tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Towbook
Create dispatch tickets and sync job details
TOPS
Manage dispatches and track truck locations
ProTow
Sync call data and update job status
Beacon
Track drivers and assign jobs automatically
Google Calendar
Schedule transport and pickup appointments
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were losing 3-4 tows per week to voicemail after hours. Now every call gets answered and dispatched immediately. Last month alone, we picked up $2,400 in jobs that would have gone to competitors.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators (breakdown, accident, etc.) and can immediately dispatch tow trucks while alerting you.
Yes! The AI can book scheduled tows, vehicle transport, and consultations. It checks your availability and confirms appointments instantly.
The AI works 24/7, including evenings, weekends, and holidays. It can handle emergency calls, dispatch tow trucks immediately, or schedule callbacks.
Yes! The AI can ask qualifying questions about the issue, urgency, location, and vehicle type to prioritize emergencies and route qualified leads to you.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! NextPhone integrates with popular dispatch and scheduling tools. Service requests and customer information sync automatically.
Yes! The AI can ask about service type and route qualified leads to you while capturing all service details.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.