24/7 Call Answering for smartphone repair
Never miss a customer call or booking request. Our AI receptionist handles calls professionally for smartphone repair, books appointments instantly, and captures every lead 24/7.
Why phone and tablet repair shops are switching to AI answering
Running a phone repair shop means your hands are constantly busy. You're mid-repair on a cracked screen, carefully separating a battery, or troubleshooting a water-damaged motherboard when the phone rings. Every interruption risks the device you're working on and the customer waiting for it. But every missed call is a customer who'll find another shop.
The repair business runs on volume and speed. A single technician might handle 8-12 repairs per day, and each one requires focus. When you stop to answer a call, explain pricing, or schedule an appointment, that's 5-10 minutes away from billable work. Multiply that by 15-20 calls per day and you're losing hours of productive repair time.
Hiring a dedicated front desk person seems like the solution until you do the math. At $15-20/hour, that's $2,500-3,500/month just for someone to answer phones and greet customers. For a repair shop with tight margins, that overhead can mean the difference between profit and barely breaking even.
AI answering changes the equation completely. When someone calls asking about an iPhone screen repair, the AI quotes your pricing, checks your calendar, and books them for the next available slot. The customer gets instant service. You keep working on the repair in front of you. The appointment shows up in your system ready to go.
The biggest wins come from after-hours calls. Someone drops their phone at 9 PM and needs it fixed before work tomorrow. They call three repair shops. Two are closed. Yours answers, gives a quote, and books them for 8 AM. That's a $150 repair that would have gone to whoever answered first the next morning.
This isn't about replacing the personal touch that builds loyal customers. It's about capturing every opportunity while you do what you do best: fix devices. The AI handles the phone so you can handle the repairs.
Repair technicians miss nearly half of incoming calls while working on devices.
AI answering costs 95% less than hiring someone to answer phones full-time.
Phone emergencies happen evenings and weekends when most shops are closed.
Common smartphone repair calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
📱Cracked screen repair quote | All day | Device model, damage extent, urgency | Service scheduled |
🔋Battery replacement inquiry | Business hours | Device model, battery issues, availability | Appointment booked |
💧Water damage emergency | Anytime | Device, when it happened, current state | Urgent transfer |
💰"How much to fix my phone?" | All day | Device model, issue description, contact info | Quote provided |
⏱️Repair status check | Business hours | Customer name, ticket number, device | Info provided |
📍Store hours and location | Evenings, weekends | Customer location, preferred time | Info provided |
🔌Charging port repair | Business hours | Device model, charging issues, urgency | Service scheduled |
📲Data recovery request | Anytime | Device condition, data importance, timeline | Callback scheduled |
Integrates with your smartphone repair tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
RepairShopr
Create tickets and sync customer info automatically
RepairDesk
Book appointments and update repair status
CellSmart POS
Sync customer data and repair orders
Google Calendar
Schedule repairs into available time slots
Square
Connect appointments to your POS system
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
I used to stop mid-repair every time the phone rang, which meant slower turnaround and frustrated customers. Now the AI handles calls while I work. Last month alone, it booked 23 repairs from calls that came in while I was busy with other devices.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
The AI receptionist is trained specifically for smartphone repair. It answers customer questions, collects booking information, and schedules appointments based on your availability. It works 24/7 to ensure you never miss a customer.
Yes! The AI can book appointments, consultations, and services instantly. It checks your calendar availability and confirms appointments with customers in real-time, sending automatic confirmations.
The AI is trained to handle common smartphone repair questions. For complex inquiries, it captures all customer details and schedules a callback with you, ensuring no lead is lost.
The AI works 24/7, including evenings, weekends, and holidays. It can book appointments, answer questions, or take messages when you are unavailable, ensuring customers always get a response.
Yes! You can configure the AI to ask qualifying questions about services needed, budget, timeline, and location. It routes qualified leads to you and filters out non-ideal customers.
The AI sounds natural and professional. We recommend transparency - you can configure it to identify itself as your virtual receptionist. Most customers appreciate the instant response regardless of whether it is AI or human.
Yes! NextPhone integrates with popular scheduling, CRM, and management tools for smartphone repair. Appointments and customer information sync automatically to your existing systems.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.