24/7 Call Answering for e-commerce stores
Never miss a customer call or support request. Our AI receptionist handles customer calls professionally and manages inquiries instantly.
Why ecommerce businesses are switching to AI answering agents
Running an ecommerce store means customer questions never stop. Where's my order? Can I return this? Do you have it in blue? Is this compatible with my model? The same questions come in over and over, and every unanswered call is a potential customer who buys from your competitor instead.
The economics are challenging for growing stores. A dedicated customer service rep costs $40,000-50,000 per year. Outsourced call centers charge per minute and often lack product knowledge. Neither option scales well during peak seasons when call volume can triple overnight.
AI answering agents handle the repetitive questions that make up 80% of customer calls. Order status checks, return policy questions, shipping timeframes, product availability, those get answered instantly without your team involved. The complex issues that need a human still get routed to your staff, but now they're handling 5 calls instead of 25.
For customers, fast answers drive conversions. Someone comparing your product to a competitor's has a question. If they call and get voicemail, they move on. If they get an immediate answer and the option to buy right then, you've got the sale. Response time directly impacts revenue.
Peak season is where AI answering pays for itself many times over. Black Friday, holiday rush, flash sales. Call volume spikes that would overwhelm any team get handled smoothly. No hold times, no voicemails, no frustrated customers posting negative reviews because they couldn't get through.
This isn't about removing the human element from your brand. It's about handling routine inquiries instantly so your team can focus on complex issues, VIP customers, and the work that actually grows your business.
Shoppers with unanswered questions abandon their carts. Instant answers recover lost sales.
Average lifetime value of an ecommerce customer. Every missed call is potential revenue lost.
Holiday and sale periods triple call volume. AI scales instantly without added headcount.
Common e-commerce stores calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
📦Where's my order? | All day, peak afternoons | Order number, email, shipping concerns | Info provided |
🔄Return / Exchange request | Business hours | Order details, reason, item condition, preference | Callback scheduled |
❓Product question (sizing, specs) | Evenings, weekends | Product interest, specific question, use case | Info provided |
🏢Wholesale / Bulk inquiry | Business hours | Business name, quantity needed, timeline, contact info | Callback scheduled |
🚚Shipping / Delivery issue | All day | Tracking number, delivery address, issue type | Urgent transfer |
💳Payment / Billing question | Business hours | Order reference, billing concern, preferred resolution | Callback scheduled |
🎁Discount code / Promo inquiry | Evenings, sale periods | Code attempted, product interest, cart value | Info provided |
📱Product availability check | All day | SKU/product name, quantity needed, urgency | Info provided |
Integrates with your e-commerce stores tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Shopify
Pull order status and sync customer inquiries
WooCommerce
Access orders and product data in real-time
Gorgias
Create tickets and sync conversation history
Klaviyo
Tag callers and trigger follow-up sequences
ShipStation
Check shipping status and tracking info
Zapier
Connect to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
During our Black Friday sale, call volume went up 4x. Before NextPhone, we would have missed most of those calls. Now every customer gets an instant answer, and our team only handles the complex issues. We saved 3 temp hires and still had our best conversion rate ever.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI can answer questions about orders, shipping, and returns. For specific order issues, it routes to your team while capturing all information.
Yes! NextPhone integrates with popular e-commerce platforms. Customer information and inquiries sync automatically.
The AI can answer common questions about products, shipping, returns, and policies. For complex issues, it routes to your team.
The AI works 24/7, including evenings, weekends, and holidays. It can handle customer inquiries or schedule callbacks.
The AI can collect return and refund information and route to your team while ensuring all necessary details are captured.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! The AI can answer questions about products, availability, and specifications. For specific questions, it routes to your team.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.