24/7 Call Answering for cafes & coffee shops
Never miss a customer call or booking request. Our AI receptionist handles calls professionally for cafes & coffee shops, books appointments instantly, and captures every lead 24/7.
Why cafes are switching to AI answering agents
Most cafes handle phone calls the same way: whoever is behind the counter picks up between orders, or the phone rings until someone finishes making that latte. It works when things are slow, but during the morning rush? That phone is ringing while your baristas are slammed with a line out the door.
The calls you miss are not random. They are catering orders, large group reservations, and corporate accounts asking about delivery. A 30-person office order at $8 per person is $240 in revenue. When that call goes to voicemail during the 8 AM rush, they call the coffee shop down the street instead.
AI answering handles the calls your team cannot get to. It takes catering orders with all the details—headcount, menu preferences, delivery time, dietary restrictions. It books private event space for baby showers and book clubs. It answers the same questions about hours and parking that eat up your baristas' time.
From the caller's perspective, they get an answer on the first ring. They explain what they need, get confirmation, and hang up knowing their order is handled. No phone tag, no leaving a message that might get lost in the morning chaos.
For cafes already stretched thin on staffing, this is not about replacing anyone. It is about making sure your busiest hours do not cost you the big orders. The phone gets answered every time, catering requests land in your system, and your team stays focused on the customers in front of them.
This works for neighborhood coffee shops that cannot afford to miss a $500 catering order, and for multi-location cafes drowning in calls about gift cards and hours. If your phone rings more than your team can handle, it is worth testing.
Morning and lunch rushes mean missed calls. Catering orders go to whoever answers first.
One missed catering call during rush hour adds up fast over a month.
Every call answered on the first ring, even during the morning rush.
Common cafes & coffee shops calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🥐Catering order for meetings | Business hours | Headcount, menu items, delivery time, dietary needs | Order confirmed |
👥Large group / Private event | Afternoons, evenings | Guest count, event type, date, space needs | Callback scheduled |
🕐Hours and location | Anytime | None needed | Info provided |
📋Menu and dietary questions | Mornings, afternoons | Dietary restrictions, allergies noted | Info provided |
🎁Gift card purchase | Anytime | Amount, delivery method, recipient info | Order confirmed |
☕Bulk coffee bean orders | Business hours | Roast type, quantity, delivery or pickup | Order confirmed |
🎂Special occasion booking | Afternoons, evenings | Occasion type, date, guest count, special requests | Callback scheduled |
❓"Do you have space for 10 people?" | Anytime | Group size, date and time preference | Info provided |
Integrates with your cafes & coffee shops tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
Square
Process catering orders and sync customer data
Toast
Send orders directly to your POS system
ezCater
Manage corporate catering requests seamlessly
Clover
Sync orders and customer profiles automatically
Google Calendar
Block off private events and large group bookings
Slack
Get instant alerts for catering and group orders
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
We were losing catering orders every morning rush because nobody could get to the phone. Now every call gets answered, and we have picked up an extra $2,000 a month in catering alone. The AI even handles the dietary restriction questions better than we did.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
The AI receptionist is trained specifically for cafes & coffee shops. It answers customer questions, collects booking information, and schedules appointments based on your availability. It works 24/7 to ensure you never miss a customer.
Yes! The AI can book appointments, consultations, and services instantly. It checks your calendar availability and confirms appointments with customers in real-time, sending automatic confirmations.
The AI is trained to handle common cafes & coffee shops questions. For complex inquiries, it captures all customer details and schedules a callback with you, ensuring no lead is lost.
The AI works 24/7, including evenings, weekends, and holidays. It can book appointments, answer questions, or take messages when you are unavailable, ensuring customers always get a response.
Yes! You can configure the AI to ask qualifying questions about services needed, budget, timeline, and location. It routes qualified leads to you and filters out non-ideal customers.
The AI sounds natural and professional. We recommend transparency - you can configure it to identify itself as your virtual receptionist. Most customers appreciate the instant response regardless of whether it is AI or human.
Yes! NextPhone integrates with popular scheduling, CRM, and management tools for cafes & coffee shops. Appointments and customer information sync automatically to your existing systems.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.