24/7 Call Answering for auto repair shops

Most auto shops have the same phone problem: your best tech is also your service advisor, or you're the owner answering calls while trying to diagnose a transmission issue. The phone rings constantly, customers want updates on their vehicles, and new customers want to book appointments. You can't be in two places at once.

The missed calls add up fast. A customer's car breaks down and they need a tow. They call your shop but you're under a lift. They get voicemail and call the next shop on Google. A $1,200 repair job just drove to your competitor because you couldn't pick up the phone. Or a regular customer calls for an oil change, can't get through, and books with the quick lube down the street.

AI answering agents handle what your voicemail can't: actual conversations. They ask what's wrong with the vehicle, capture the symptoms, check if it's drivable, and book the diagnostic or service appointment directly into your schedule. For breakdowns and tow-ins, they can text you immediately while keeping the customer informed.

From the customer's perspective, they reach someone right away who actually listens. No hold music, no "we'll call you back," no wondering if their message was received. They describe the problem, answer a few questions, and walk away with a confirmed appointment. That responsiveness is why they'll choose you over the shop that sends them to voicemail.

Auto shops already paying $200-400 monthly for answering services that just take messages often find AI costs the same but actually books appointments. One brake job you would have lost covers three months of service. One transmission repair covers the whole year.

This works whether you're a two-bay independent shop or a larger facility with multiple service advisors who get overwhelmed during morning drop-off. If calls are going to voicemail while your team is busy, you're losing business you don't even know about.