24/7 Call Answering for appliance repair
Never miss an appliance repair request or emergency call. Our AI receptionist handles customer calls professionally and books service instantly.
Why appliance repair companies are switching to AI answering agents
Most appliance repair businesses run the same way: the owner answers calls while driving between jobs, a spouse handles the phone from home, or calls roll to voicemail when you're elbow-deep in a broken washing machine. These setups work until they don't, and they usually fail at the worst possible moment.
The real cost shows up in lost emergencies. A homeowner's refrigerator dies at 7 PM with $400 worth of groceries inside. They call three repair companies. You're finishing a dryer repair and can't answer. Your voicemail promises a callback "within 24 hours." They call the next company, someone picks up, and that technician is there by 9 PM. You lost a $250 service call because you couldn't get to the phone.
AI answering agents don't just take messages. They have a real conversation, ask what appliance is broken and how urgent the situation is, collect the address and contact info, and book the job directly into your calendar. For true emergencies like a leaking dishwasher or a freezer full of thawing meat, they can text you immediately while keeping the customer on the line.
From the caller's perspective, the difference is everything. Instead of leaving a voicemail and hoping for a callback, they describe their problem, answer a few questions about the appliance brand and model, and hang up with a confirmed appointment. That immediate resolution is often why they hire you instead of whoever calls back first.
Appliance repair companies already paying $200-350 per month for answering services that only take messages often find AI costs the same or less, and it actually books work. One emergency refrigerator repair you would have missed covers three months of service.
This works whether you're a solo technician running between calls or a shop with multiple vans. If your phone is going to voicemail during service calls, you're losing money every day.
One missed refrigerator emergency covers months of AI answering service.
You can't answer when you're behind a washer or under a stove. Those calls become competitor revenue.
Appliance emergencies don't wait for business hours. Neither should your phone coverage.
Common appliance repair calls we handle
Our AI understands your business and handles these calls automatically.
| Call Type | Peak Timing | What AI Captures | Resolution |
|---|---|---|---|
🧊Refrigerator not cooling | Anytime, often evenings | Brand, model, symptoms, food status, address | Appointment booked |
🌀Washer won't drain or spin | Weekends, evenings | Brand, error codes, water status, urgency | Service scheduled |
🔥Oven or range not heating | Evenings, holidays | Appliance type, gas or electric, symptoms | Appointment booked |
💧Dishwasher leaking | Anytime | Leak location, severity, water shutoff status | Emergency dispatch |
🌡️Dryer not heating | Weekends | Brand, gas or electric, symptoms, age | Service scheduled |
❄️Freezer building ice | Business hours | Freezer type, ice location, defrost status | Appointment booked |
💰Quote for appliance repair | Business hours | Appliance type, issue, brand, model, age | Callback scheduled |
❓"Do you repair my brand?" | Anytime | Brand, appliance type, issue, location | Lead captured |
Integrates with your appliance repair tools
After every call, NextPhone can update your CRM, add new contacts, book appointments, and trigger workflows automatically.
ServiceTitan
Create jobs and dispatch technicians automatically
Housecall Pro
Book service calls and sync customer info
Jobber
Schedule repairs and add new customers from calls
FieldEdge
Create work orders from every qualified call
Google Calendar
Book service appointments into available slots
Zapier
Send call data to 5,000+ other apps
From ring to booked revenue.
NextPhone handles the entire booking process autonomously, creating a seamless flow of data from the first ring to your calendar.
Trained on your website
We customize NextPhone to YOUR services, pricing, and booking flow.
Books into your calendar
Checks YOUR availability in real-time and schedules jobs instantly.
Syncs to your stack
Everything flows to YOUR CRM, calendar, and tools automatically.
Call Resolution Rate
First 7 Weeks
Every call picked up,
and handled perfectly.
When phones get busy or the office is closed, NextPhone takes over instantly—no more voicemail black holes.
Unlimited calls included
Flat monthly rate. No per-call or per-minute charges, ever.
Instant transfers
Complex calls route to your team immediately when needed.
Phone numbers anywhere
Get local numbers from any US, Canadian, or international area code.
20+ languages
Serve customers in Spanish, French, Mandarin, and more.
I was losing 3-4 calls a day while on repairs. Last month the AI booked a refrigerator emergency at 8 PM that I would have missed completely. That one call paid for six months of service. My wife no longer has to answer the phone during dinner.
Simple, transparent pricing
Most customers recover the monthly cost from a single appointment.
Nextphone Pro
For lean teams getting started.
- Converts leads to booked appointments automatically
- Syncs with your calendar & CRM
- Unlimited calls (no per-minute charges)
- Call transcripts & summaries
- Custom training included
- No contracts, cancel anytime
Nextphone Enterprise
For multi-location teams.
- Multiple lines & locations
- Advanced routing & integrations
- Dedicated onboarding support
- Priority 24/7 support
Frequently Asked Questions
Everything you need to know about NextPhone
Yes! The AI recognizes emergency indicators (broken refrigerator, no heat, etc.) and can immediately route to you while alerting you.
Yes! The AI can book routine repairs, service calls, and consultations. It checks your availability and confirms appointments instantly.
The AI works 24/7, including evenings, weekends, and holidays. It can handle emergency calls, route to you immediately, or schedule callbacks.
Yes! The AI can ask qualifying questions about appliance type, issue, urgency, and location to route qualified leads to you.
The AI tracks every callback request and ensures you never miss a follow-up. It can schedule callbacks at your preferred times.
Yes! NextPhone integrates with popular scheduling tools. Appointments and customer information sync automatically.
The AI can provide general information and route specific warranty or insurance questions to your team while capturing customer information.
NextPhone costs $199/month with unlimited calls - no per-minute charges or hidden fees. Includes custom training, CRM integration, call transcripts, and summaries. No contracts, cancel anytime.
Still have questions? Contact our support team
Industries We Serve
NextPhone works for businesses like yours
Turn your phone lines into a
24/7 booking engine.
See a live demo and have NextPhone answering calls in under a week.