Service Fusion + NextPhone
Connect NextPhone to Service Fusion and turn every inbound call into a booked job - automatically.
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Service FusionNextPhone integration with Service Fusion
Overview
Service Fusion is where you manage your field service business - jobs, scheduling, dispatch, invoicing. NextPhone is the AI that answers your phone 24/7. When you connect them, every call becomes data in Service Fusion: new customers added, existing customers recognized, jobs created, appointments booked. Your team wakes up to a full schedule instead of a voicemail box.
How it works
A customer calls your business line. NextPhone answers instantly and checks Service Fusion - if they're an existing customer, the AI sees their history and address. If they're new, a customer record gets created. The AI asks what they need, checks your technicians' availability in Service Fusion, and books the first open slot. A job is created with all the details. The customer gets a confirmation. Done in under a minute.
Capabilities
- Read customer records - pulls existing customer info so the AI knows who's calling
- Read technician availability - checks schedules and only offers times that work
- Create jobs - creates jobs with service type, notes, and appointment details
- Create new customers - first-time callers get added automatically
