Service Fusion + NextPhone
Connect NextPhone to Service Fusion through Zapier and turn every inbound call into a new customer and job, automatically.
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NextPhone integration with Service Fusion
Overview
Service Fusion is where you manage your field service business: jobs, scheduling, dispatch, invoicing. NextPhone is the AI that answers your phone 24/7. Connect them through Zapier or a webhook and every call becomes data in Service Fusion: new customers added, jobs opened, and the call summary attached. Your team wakes up to work already logged instead of a voicemail box.
How it works
A customer calls your business line. NextPhone answers instantly, asks what they need, and collects their name, number, address, and the details your techs need. When the call ends, the caller and the full call summary go to Service Fusion through Zapier or a webhook, creating the customer and opening a job. You get the summary by email and text the moment the call ends.
Capabilities
- Create new customers - the caller's name, number, and address go straight into a customer record
- Create jobs - each call can open a job with the service needed and the call notes
- Attach the call summary - the summary and every answer the caller gave travel with the record
- Connects through Zapier or a webhook - you choose which fields map where, with no code
